Our Philosophy of Care

Clients prefer working with Newcross because they see a higher standard of care. By challenging ourselves to be better, we become a trusted resource that they can rely on.

Many nurses come to us because their current agency or employer fails to give them the respect they deserve. We take a very different approach, and one that delivers significant benefits for everyone involved. We strive:

• To ensure a quality of life maximising the potential of the individual.
• To preserve the dignity and self-respect of the individual coupled with the highest standards of care.
• To provide support and confidence, with assurance and freedom of choice.
• To recognise that the right of Privacy includes the need to respect the confidential nature of information relating to the client, their family and friends.
• To ensure that the right of dignity encompasses an individual's cultural and religious needs.
• To always work and actively participate within the care team of the organisations we work with, promoting the ethos and standards of the organisation and ensuring continuity of care and support to the individual.
• To provide a senior trained nurse 24 hours a day. To give guidance and support to our clients and nursing staff via a free telephone number.
• To work in a collaborative and co-operative manner with all health professionals, community social and other care workers involved in the provision of care, and to recognise and respect their contribution within the care team.