Newcross Healthcare Complex Care Services

Quality Complex Care... you can be confident in choosing Newcross.


We are registered with the CQC in England, the CSSIW in Wales and the Care Inspectorate in Scotland, and we take our compliance obligations very seriously. At the time of writing all of our inspected registered locations have been found to be fully compliant, but you can check our inspection ratings here.

The quality of the services we provide is at the heart of Newcross care. Our Clinical Excellence Team ensures quality and compliance by undertaking regular audit processes to make sure we apply our rigorous recruitment procedures, management controls and highest delivery of care to each and every client.

Our class leading IT system automatically notifies managers of staff appraisals or training updates so that no-one is forgotten. Our comprehensive Customer Management System (CRM) also means that service users receive an appropriate and timely response from a senior business manager to resolve any issues that may occur.

We are committed to ensuring that effective clinical governance takes place. This means our clients can have peace of mind in our committment to quality, learning and continually improving our services.

But of course it’s about more than that. Our belief and fundamental conviction in high quality care ensures that we are not satisfied simply with compliance; we strive to exceed all expectations in providing our service users a uniquely professional and personalised care package that will enrich and support their lives.