Care at home for organisations
Our local branch teams often provide care at home services for organisations that deliver care to multiple clients at any one time.
We are ideally placed to provide a coordinated and fully compliant service that's sole aim is quality of care and puts the individual at the centre of their care. Nothing is more important to us than ensuring the client receives the best possible quality of care, so we'll develop a strong working relationship with you to ensure that happens.
We carefully select everyone who joins Newcross, but nowhere is this meticulous approach more essential than in our care at home team. Unlike an agency, we never offer our staff members zero hours or temporary contracts. They are all permanent employees of Newcross and are managed by a local line manager, who provides regular support, an annual appraisal and regular training opportunities in their local branch.
All employees earn training and uniform credits as they work, which allows them to access free training on a range of different topics suitable for their level of qualification, and also to receive free replacement uniforms.
Find our more about our recruitment standards here.
We are registered with the CQC in England, the CSSIW in Wales and the Care Inspectorate in Scotland, and you can read more about who regulates us here. We also undertake monthly quality assurance audits including monitoring our recruitment procedures. The processes we have in place for managing our service quality are accredited to ISO 9001:2008 standard, and ensure we maintain our commitment to providing your clients with the best possible service.
Read more about our accreditations here.
Our bespoke IT system provides digital support to both clients and employees to deliver a smooth and coordinated service to the client. As an organisation managing multiple packages of care, you will be able to login to our system and view care plans, download invoices, see staff profiles and also arrange quotes on new packages of care.
Our employees use digital pen technology to make their care notes, which are then uploaded securely to the client's account and are available for you to view when you login. When arriving and leaving a visit, a Home Carer will also use the 'monty phone buddy' system to check in and check out of the client's home, so we are fully aware of how visits are progressing through a rota schedule.