Newcross Healthcare Solutions

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Business Centre Manager

To work in our Isle of Wight Office

Business Centre Manager

Isle of Wight - Posted: 20 Jan 2012

Are you looking to join a Quality employer with a great reputation - one you would be proud to do business with? Can you offer us hard work & commitment and the determination to succeed? Do you thrive in a fast paced and challenging atmosphere and seek exciting and unrivalled rewards based on you and your team's performance? If the answer is "YES" to all of the above, then we are looking for YOU!

Newcross Healthcare Solutions is a privately owned and highly successful Healthcare Employment business, which has doubled in size in recent years. This growth is due to our passion for success, our commitment to Quality, our innovative and market-leading IT innovations, and our fantastic team.

We are now seeking applications from strong candidates (who feel they can offer all of the above) to join us as a Business Centre Manager for our Isle of Wight branch.

Job Title: Business Centre Manager

Reporting to: Regional Operations Manager

Salary: 24K-28K basic DOE, plus 10k bonus potential, private healthcare and company car.

Purpose of role

To effectively lead and manage a satellite business centre for Newcross Healthcare Solutions, delivering all necessary business targets, namely compliance, profitability and growth, whilst working in accordance to the Organisation's values and beliefs.

Primary Objectives

To achieve and exceed branch and personal budgeted sales targets through the development of core business activities and so that the company becomes a more effective competitor in it's niche, specialist and generalist healthcare markets through adequate sales and servicing calls and client visits.
To identify, plan and execute implementation of new business streams such as EROC (emergency relief on call), one-stop-shops and Complex Packages for our clients to maximise the business opportunities to deliver a complete staffing solution within own branch or within an agreed geographical area
To work effectively with the central recruitment team to source, recruit and develop a wide ranging and varied healthcare workforce to meet the needs of existing client base, and look for opportunities to develop the workforce to enable movement into new business areas in the locality, ensuring each team member is effectively and regularly communicated with and keeps their availability up to date.
To implement and demonstrate a high level customer service ethos to ensure clients are dealt with promptly and with the highest level of professionalism on every occasion.
To lead by example, providing clear management and leadership whilst promoting and developing team spirit.
To ensure that any concerns or complaints received are dealt with in the correct and appropriate manner and that the Senior Management Team are kept updated as appropriate and as necessary
To ensure that all office systems are managed and maintained, including Staff Recruitment Files; Stationery Log and Stock Checks; Uniform Sales; Petty Cash; and Client Files
To set and perform against agreed Key Performance Indicators for self and team members and ensure these are delivered through effective performance management and appraisals
To support the recruitment and development of Business Centre team members (Bookings Coordinators).
To manage candidates and clients compliance in accordance with the Law, regulations as set out by the Care Quality Commission and within the company's policies & procedures and enforce compliance across the Team, including NMC Checks and Newcross ID Badges
To work closely with, and provide support to, the National and Regional Operations Managers or Managing Director as required, in a flexible and responsive way and to take on additional 'regional management' responsibility in the absence of line manager as agreed in advance for personal development and mentorship.
To work with senior management team to develop and implement a strategic business plan to enable the sustained growth of the Business
To research and record competitor activity and information and to share this information throughout the Business
Review and suggest amending pay and charge rates as necessary and where appropriate, gaining the correct authorisation, securing the best possible outcomes for Newcross
To ensure that the Branch is adequately staffed through periods of holiday or sickness so as to minimise any disruption to the smooth running of the Business or booked hours
To provide mentorship and coaching to new managers as dictated by the needs of the business and as agreed with line manager
To hold regular team meetings to promote internal communication