Central Support Staff Allocation Officer- Part Time

Bristol - Posted: 09 Jan 2012

This is a great opportunity to join our busy Bristol Central Services Call-Centre! Working in a fast paced telephone role you will provide a professional service to our clients and our healthcare & nursing professionals by co-coordinating and matching their skills to fill staff booking requirements.

Newcross Healthcare Solutions is a privately owned and highly successful Healthcare Employment business, which has doubled in size in recent years. This growth is due to our passion for success, our commitment to Quality, our innovative and market-leading IT innovations, and our fantastic team.  At Newcross Healthcare we strive to deliver the best quality service and we are looking for like- minded team players that have great customer service skills, a passion to succeed and a proven track record for achieving targets. In return we offer a very competitive basic salary along with bonus potential, a happy and professional working environment and a range of flexible working shift patterns and working hours.

Job Title: Central Support Staff Allocation Officer (Part-time position, weekends)

Reporting to: Team Leader

Location: Bristol

Salary: Up to £8.28 per hour

Key Tasks:

* Act as first point of contact for clients, by receiving bookings by telephone, accurately recording dates and hours, number of staff required and any specific skills.
* Maintain and utilise internal database system to log booking and generate staff availability.
* Make contact with available staff and confirm bookings as required, confirming any specialist requests or requirements.
* Make periodic telephone sales calls to clients
* Accurately record messages in the message book
* Adhere to office systems and quality standards as directed
* Assist other members of the Newcross team and carry out general administration duties as requested
* Ensure the security of the building at night.
* Attend staff meetings and training courses.
All Business Centre staff are required to work as a team to meet the overall values and objectives of Newcross.

Person Specification:

Essential:

* Able to work bank holidays and weekends.
* Good standard of general education
* 2+ years administration or sales experience
* Competent user MS Office
* Self-starter with high personal energy
* High level customer service skills
* Excellent telephone manner

Desirable:

* Excellent team player, naturally helpful
* Good time management skills