Staff Allocation Officer

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Southampton - Posted: 09 Jan 2012

Do you thrive in a fast paced and challenging atmosphere and love achieving and exceeding targets? Do you seek exciting and unrivalled rewards based on you and your team's performance? If the answer is "YES" to all of the above, then we are looking for YOU!

We are now seeking applications from strong sales candidates who feel they can offer all of the above and believe in offering best possible customer service to join us as Staff Allocation Officer at our Southampton branch.

Newcross Healthcare Solutions is a privately owned and highly successful Healthcare Employment business, which has doubled in size in recent years. This growth is due to our passion for success, our commitment to Quality, our innovative and market-leading IT innovations, and our fantastic team.     

Great jobs like this don't come around that often, so make sure you apply now!

Job Title:       Staff Allocation Officer

Reporting to: Business Centre Manager

Location:       Southampton

Salary:          OTE £16k

Purpose of role:

 

To provide a professional and responsive service to clients and healthcare workers by co-ordinating and matching work to skilled and trained staff; in addition to supporting the business centre manager in running an effective and efficient operation.

 

Key Tasks:

  • Act as first point of contact for clients, by receiving bookings by telephone, accurately recording dates and hours, number of staff required and any specific skills.
  • Maintain and utilise internal database system to log booking and generate staff availability.
  • Make contact with available staff and confirm bookings as required, confirming any specialist requests or requirements.
  • Assist in the recruitment of new homecarers by working as part of the team to share information, process recruitment paperwork, meet and greet potential new employees and promote the benefits of working with Newcross.
  • Professionally welcome staff and visitors to the office.
  • Arrange client visits and manage Business Centre diary.
  • Make periodic telephone sales calls to clients
  • Receive and process staff timesheets including homecare on a weekly basis.
  • Work as part of team to ensure all Homecare processes are followed and adhered to in line with our Quality Assurance policy and to meet current regulation and legislation
  • Assist with training course booking and process training credits as required.
  • Manage the purchase and allocation of staff uniform
  • Accurately record messages in the message book
  • Adhere to office systems and quality standards as directed
  • Assist other members of the Newcross team and carry out general administration duties as requested
  • Ensure the security of the building at night.
  • Attend staff meetings and training courses.

Experienced Staff Allocation Officers will be asked to assist the Business Centre Manager with staff interviews and inductions.

All Business Centre staff are required to work as a team to meet the overall values and objectives of Newcross.

Person Specification

 

Essential

  • Good standard of general education
  • 2+ years administration experience
  • Competent user MS Office
  • Self-starter with high personal energy
  • High level customer service skills
  • Excellent telephone manner

Desirable

  • Homecare experience
  • Excellent team player, naturally helpful
  • Good time management skills

 

 

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