Homecare Staff Allocation Officer

Truro - Posted: 27 Feb 2012

Are you looking to join a Quality employer with a great reputation - one you would be proud to do business with? Can you offer us hard work & commitment and the determination to succeed? Do you thrive in a fast paced and challenging atmosphere and seek exciting and unrivalled rewards based on you and your team's performance? If the answer is "YES" to all of the above, then we are looking for YOU!

Newcross Healthcare Solutions is a privately owned and highly successful Healthcare Employment business, which has doubled in size in recent years. This growth is due to our passion for success, our commitment to Quality, our innovative and market-leading IT innovations, and our fantastic team.

We are now seeking applications from strong candidates (who feel they can offer all of the above) to join us as Homecare Staff Allocation Officer at our Truro branch. Working alongside the Homecare Team you will have experience in Homecare and managing staff rotas.

Job Title: Homecare Staff Allocation Officer

Reporting to: Business Centre Manager & Managing Director

Location: Truro

Salary: £17,500 plus potential of £2,000k bonus.

Purpose of role:

To provide a professional and responsive service to homecare clients employees by effectively co-ordinating and matching work to skilled and trained staff; in addition to supporting the homecare team and business centre manager in running an effective and efficient operation.

Key Tasks:

• Professionally respond to all incoming business enquiries ensuring every potential referral is recorded and promptly forwarded to senior management for assessment (this is without exception).
• Work as part of team to promote the Newcross Brand, and to actively sell, develop and look for opportunities to develop the Homecare Business
• Work as part of team to ensure all Homecare processes are followed and adhered to in line with our Quality Assurance policy and to meet current regulation and legislation.
• Greet and assist any homecare visitors to the office ensuring a professional, smart and positive approach is followed at all time.
• Assist in the recruitment of new homecarers by working as part of the team to share information, process recruitment paperwork, meet and greet potential new employees and promote the benefits of working with Newcross.
• Carry out Homecare interviews of potential new staff
• Effectively schedule home care staff to ensure homecare client receive appropriately skill carers and participate in the re-assessment of clients where required.
• Carry out non-nursing assessments in line with company procedure
• Arrange client visits and manage Business Centre diary
• Supervision and Development of Homecare and Healthcare Staff.
• Accurately record data onto Company computer systems and manage computer based records and bookings in a confidential manner. In particular, paying special attention to ensure the central support team have accurate and up to date information on our booking system to deal with a homecare emergency 'out of hours'
• Effectively process all homecare staff timesheets and follow through any queries highlighted by the payroll or HR team.
• Generate reports on a weekly and monthly basis as required (in particular HR reports)
• Own & manage the process of creating staff rota's via the Booking system. Effectively amend rota's as and when changes are required.

All Business Centre staff are required to work as a team to meet the overall values and objectives of Newcross.

Person Specification:

Essential

• Good standard of general education
• 2+ years administration experience
• Competent user MS Office
• Self Starter with high personal energy
• High Level Customer Service skills
• Excellent telephone Manner
• Healthcare Experience
• Recent Homecare Experience

Desirable:

• Excellent Team Player, naturally helpful
• Good time management skills
• Previous experience in a Quality-working environment
• Previous recruitment experience
• NVQ Level 3 in Healthcare