The Newcross philosophy of care

Since 1996, Newcross has been fostering the highest standards of healthcare. Exceptional training and support are central to achieving this goal, but we believe that outstanding care requires more than just clinical proficiency. Above all else, our focus is on making a positive difference to the lives of sick and vulnerable people. 


We are guided by a common set of values – our philosophy of care is a holistic, transparent and person-centred approach. It ensures everyone understands our shared vision. 

For clients and service users, we aim to:

  • Provide the highest standard of care.

  • Enhance their quality of life and maximise their potential.

  • Fully respect their dignity, individuality, cultural, social and religious needs.

  • Recognise their right to privacy, including confidential information about themselves, their family and friends.

  • Attend their needs 24 hours a day, seven days a week via a free telephone number.

For our clients and partners, we aim to:

  • Be an active part of the care teams in organisations we work with.

  • Fully integrate with them to ensure continuity of care and support to patients.

  • Collaborate and co-operate with all health professionals, community, social and other care workers involved in the provision of care, recognising and respecting their contribution to the team.

We value Trust, Empathy & Expertise

Our commitment to caring for people is also reflected in our team values. Everyone working at Newcross understands what these core values are, and how they contribute to the service we provide. Together, we make sure every client receives the high standard of service possible.

  • Trust – We are always honest and reliable, in what we say and what we do. We protect the privacy and dignity of those in our care.

  • Empathy – We strive to understand the needs and wishes of every individual; including service users, their loved ones, our colleagues and clients.

  • Expertise – We promote the highest standards of professional skills; constantly improving and sharing the latest techniques and best practice.

Shelterbox 2017