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Our philosophy of care

We are guided by a common set of values at Newcross Healthcare. Our Philosophy of Care is a holistic, transparent, and person-centred approach. It ensures everyone understands our shared vision.

For clients and service users, we aim to:

  • Provide the highest standard of care

  • Enhance their quality of life and maximise their potential

  • Fully respect their dignity, individuality, cultural, social, and religious needs

  • Recognise their right to privacy, including confidential information about themselves, their family and friends

  • Attend their needs 24 hours a day, seven days a week via a free telephone number

For our clients and partners, we aim to:

  • Be an active part of the care teams in organisations we work with

  • Fully integrate with them to ensure continuity of care and support to patients

  • Collaborate and co-operate with all health professionals, community, social and other care workers involved in the provision of care, recognising and respecting their contribution to the team