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End of life care: Making a difference

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End of life care: Making a difference

​Death. It isn’t a subject many of us discuss with our families around the dinner table. However, the taboo of dying is one we should strive to overcome. It’s all too easy to overlook the importance of great healthcare during the end-of-life period, but the right care can drastically alter the experience, from a negative one to a rather more positive one.

Finding the appropriate care for a loved one nearing the end of their life can be a gruelling task for any family. End-of-life care is front of mind for our staff, who are in regular contact with service-users who have reached this stage. One of our Lead Nurses recently visited an end-of-life client, who told of his own ‘nightmare’ story. His previous experience in hospital resulted in him being displaced from his home. Disillusioned and disappointed, he felt as though his one wish, to end his days in the familiar comfort of the home, had been adamantly ignored.

The gentleman’s family member, recalls there being a real ‘battle’ with previous healthcare staff and the ambulance crew to make his request to remain at home a reality. However, she expressed nothing but praise for Complex Care Team Leader, Debbie Yeaxlee-Batch, who showed her time, patience and compassion at a time when the family truly needed it. Debbie ensured that with the help of the multidisciplinary team and Ali going out to regularly assess the gentleman’s wellbeing, his wish to stay at home was made possible.

Complex Care Manager, James McAlpine is delighted with Debbie’s contribution, telling us:

“Debbie encapsulates the values and standards Newcross stands for, by her approach to her clients, their families and the staff she works alongside. She makes time for all she engages with and treats each person as an individual which has resulted in the feedback such as been received from the family. It's hard to believe she has only been our Team Leader for three months and progressed so quickly. I am very proud of Debbie - she is real asset to the team.”

It is important to us that every patient’s individual wishes are respected during the end-of-life period. We would like to thank Debbie for her undying commitment and hard work, which together, have positively impacted on the lives of the family members involved.

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