Challenging behaviour

challenging behavior

Supporting Behaviours which Challenge Across the UK

Sometimes ongoing health issues can lead to what is known as challenging behaviour. 

Behaviours which challenge (also known as challenging behaviour) are behaviour(s) which impact on the physical safety of the individual or those around them.  These behaviours can take the form of actions that present a risk to the person, or those around them. It may also be behaviour which leads and can lead to a poorer quality of life or creates barriers to receiving other necessary medical care accessing care and or social activities.

In many cases, such behaviours result from health issues that affect communication or the brain, as well as this can include learning disabilities or cognitive problems like dementia. Of course, the extent to which behaviour might be called challenging depends on an individual’s circumstances.

Behaviours which challenge.

Challenging behaviour may continue on an on-going basis, or it may be triggered by certain events or environmental factors. As such, any additional care which is needed for those exhibiting such behaviour with behaviours which challenge may either be on a short term or longer-term basis.

Newcross Healthcare can offer a range of bespoke care packages to meet these individual needs, and where possible with the aim of reducing and managing triggers to such behaviour eliminate and the negative consequences of behaviours which challenge. The reason we can offer such outstanding support is thanks to our talented nurses and care staff. 

The challenging behaviour support provided by our care staff is based upon our key principles of trust, empathy, and expertise. The support our carers care staff offer provides peace of mind both to the person we are supporting and their families. If you or a loved one needs care support for behaviours which challenge, an easy first step is to contact us today.

What are behaviours which challenge?

Behaviours which challenge are anything that makes it difficult for someone to engage in everyday activities safely. Common examples of behaviour that might be considered challenging and that Newcross Healthcare nurses and care staff often deal with include:

●    Self-harm
●    Aggression
●    Disruptiveness
●    Destructiveness

In addition to those issues listed above, behaviours which challenge can include inappropriate sexual behaviour. This can may include things like undressing or touching oneself or others in public. 

While these behaviours may seem to be random, they are normally usually triggered by some other event, including boredom, anxiety, stress or pain. Behaviours which challenge like, for example,  self-harm, can be a way of coping with or expressing overwhelming emotional distress.

Funding Options for Challenging Behaviour

There is a good chance that you’re eligible to receive assistance under the NHS Continuing HealthCare scheme often referred to by the acronym CHC. This scheme is available for adults. A different continuing care package is available for children and young adults.

The CHC scheme is available to those with long-term mental and physical care needs and can be used to provide a number of kinds of support, from complex medical needs through to assistance with daily tasks. At Newcross, our team are knowledgeable in CHC funding and can provide advice on the process. 

Personalised Care Packages

The most appropriate form of care for someone exhibiting challenging behaviour How behaviours which challenge are managed can vary greatly based upon personal circumstances and individual needs. While in some cases for some people, it may be necessary to provide round the clock support, in others it may only be necessary to provide additional help may be required while a family member or primary caregiver has a break. adjust to dealing with challenging behaviour.

In situations involving behaviours which challenge, our first priority is obviously the safety and well-being of the person in need of care, as well as those around them, we also ensure the safety and wellbeing of our staff. To ensure we get this right every patient person who we work is provided with a bespoke, personalised care plan. This care plan is reviewed and assessed on an ongoing basis.

Helping a Loved one Cope with behaviours which challengeChallenging Behaviour

It is unlikely that challenging behaviour is the only care need of your loved one. Indeed, for many people who have behaviours which challenge, these behaviours are just one part of a broader picture of care requirements. It may be you need that additional support to provide the help that is needed. This is where our nurses and care staff can help.

When you call Newcross Healthcare, we will be happy to discuss what kind of care might be appropriate to reduce the impact of behaviours which challenge.  Our team of qualified carers and registered nurses are well equipped to deal with challenging behaviour as it may present itself during the course of any of our care plans.

24-Hour Care Support

Our team’s expertise in handling behaviours which challenge challenging behaviour is vitally important when providing 24-hour support. Due to the highly personal individualised nature of this type of assistance, a caregiver can quickly get to know someone, including what factors might trigger their challenging behaviour.

We will ensure our ur carers care staff will also learn how to help calm a person in their care, meaning they and are able to quickly diffuse difficult situations. Ensuring our care staff know the individual well is important as, someone familiar is always better placed to intervene support and manage when difficult behaviour begins to pose risks to family, friends, or members of the general public.

This type of support might be appropriate for scenarios where the primary caregiver is vulnerable themselves or is unable to respond to certain types of behaviour. Such support offered by a qualified nurse or carer can be invaluable for family members.

Respite Care

Caring for an individual a loved one who presents behaviours which challenge difficult behaviour can be emotionally and physically tiring. It is perfectly normal that a primary caregiver will at some point require a chance to rest and recuperate. Newcross nurses and care staff can offer support in such a circumstance. 

Respite care might also include regular ‘relief’ sessions, to allow a primary caregiver to have a regular break from caring spend time by alone, or carry out day to day tasks like a trip to the shops. These visits could be used to complement your primary caregiving, by carrying out certain domestic tasks or arranging meals when you or another family member is not available.


Support From Newcross with behaviours which challenge

Behaviours which challenge can be significant for everyone involved - from the person themselves to the family and friends. At Newcross Healthcare we strive to deliver the best support possible. We achieve this through our caring, professional, skilled staff and offering bespoke solutions centred on the needs of the people whom our nurses and care staff work with support. 

The starting point for a challenging behaviour support plan is an initial discussion with the individual and, where relevant, their family. This is done through a friendly discussion with a Newcross clinical nurse assessor complex care professional. The information shared in this meeting will form the basis of the overnight care plan. The care plan is then provided which guides to our highly trained carers care staff who will deliver the support the patient required.


As an organisation, we’re licensed and regulated in England by the Care Quality Commission (CQC). In Scotland, our branches are registered with the Care Inspectorate. For challenging behaviour support in Wales, we’re regulated by the Care Inspectorate Wales (CIW).

Our 60+ branches throughout the country receive good or outstanding ratings from the regulatory bodies. That’s the Newcross difference. It’s why in a recent survey nine out of ten of our staff said they’d recommended Newcross to care for their own loved ones. To find out how we can help support you in your time of need contact your local Newcross Branch directly. Our friendly staff is here to help.