07 December 2015

CQC reports ‘Good’ result for Newcross’ Truro branch

Newcross Healthcare Solutions’ Truro branch has recently been rated ‘Good’ by the Care Quality Commission (CQC) for their Complex Care service. To achieve ‘Good’ from CQC the service is inspected and must provide evidence which is compared using a rating aggregation tool. The CQC summarises that drivers of good quality of care is a person-centred service with line-of-sight from all levels of leadership. The results from the inspection outlined that Newcross is safe, effective, caring, responsive and well-led.

At Newcross, the continuous delivery of a high quality service is the core of the business which is reflected in this result from the CQC.  CQC is the independent regulator of all health and social care in England who registers, monitors and inspects all health and care services on behalf of the government.

The report found that there were appropriate arrangements in place to keep service users safe and reduce the risk of abuse.  CQC commented thatpeople we spoke with told us they felt safe using the service and said they trusted the staff who supported them. People commented, ‘good standard of care and good service’ and ‘staff are kind to me.’”

CQC also reported on Newcross staff and found that staff were motivated and clearly passionate about making a difference to people’s lives.  It was observed that staff were kind and provided considerate support appropriate to each person’s care and communication needs, respecting people’s wishes.

Claire Overton, Truro Complex Care Manager said, “I am really pleased that the CQC has awarded us a ‘Good’ rating following inspection. The Truro complex care team are dedicated, enthusiastic and hard-working, and thoroughly deserve this recognition.”

Michelle Gorringe RN, Managing Director concluded, “At Newcross, we pride ourselves in the quality of service that we provide our service users, and this result from the CQC has affirmed this. The complex care team in Truro have done an amazing job, always striving for the best level of care which is clearly reflected in the report’s rating.

“This is an inspiring way to be ending 2015 and we look forward to continuing to deliver the Newcross standard of care to our existing and new clients.”