23 May 2017

A Day in the Life of a Lead Nurse

We caught up with Kate Hayward is one our Lead Nurses for Complex Care, based in Bristol. Here she tells us more about her role and work in the City helping those clients who value us.


Kate, can you tell us a little bit about your career and where it all began.

I first joined the world of healthcare in 1994 after completing nurse training at University of West of England (it was called Avon and Gloucestershire College of Health back in those days!). 

I then moved on and completed my training in learning disability nursing. I started my journey working in community homes for adults with learning disabilities and challenging behaviour. After five years in the role I moved on to work at Bristol Prison delivering nursing to inmates.

In 2006 I then moved on to work in brain injury rehabilitation Brain Injury Rehabilitation Unit at Frenchay Hospital.

In 2016, I joined Newcross after a chance conversation with another Newcross lead nurse (Esther-who I trained with!). I was looking for a change and she was looking for another nurse to work alongside her in the Complex Care team. The rest is history.

Why did you choose healthcare?

This is an easy question for me to answer as I always wanted to be a nurse. Throughout my childhood this was my ambition. To support this, as a teenager I completed work experience in care homes and schools for children with special educational needs. This reaffirmed my dream and inspired me to study and gain experience in the sector. 

Tell us a little about your role and your team?

My role a one of the Lead Nurses for Complex Care, based in Bristol, involves overseeing different care packages in the community. My days are varied, I can be doing anything from assessing clients, writing and reviewing care plans, liaising with professionals and families, whilst ensuring all of our staff are up to date with care competencies. It’s varied but I love it. 

What does a typical day look like for you?

There is no typical day! Some days are office based-care planning, liaising with other healthcare professionals, training etc. and others involve travelling to see clients to carry out new assessments and reviews. I also manage a team of people so I have to carry out staff appraisals and competency reviews, whilst additionally attending funding and other multidisciplinary meetings.

What makes your role rewarding?

Our clients make my role rewarding. Knowing that, as part of the Newcross team, we are really making a difference to our client’s lives. 

How does your role fit in to the wider Newcross system?

We work with the Complex Care team of carers, as well as office based staff, Central Support, and the wider Newcross clinical team. We all work together to ensure care packages are right and that our clients receive the best level or service we can provide.

What does the future look like for you and your team?

The future look busy and bright. We are always looking to take on new packages of care which means the team is ever evolving. In the coming months we hope more clients means expansion of our service so that we can provide continued high standards of care for many more people.

What do you love about Newcross?

There’s lots of different things I love about working at Newcross but the main one is the diversity of the work. Working with such a wide range of clients with differing needs, whilst being able to make a positive contribution to their lives is so rewarding.

If you’d like to find out more about Kate’s team you can contact her at: kate.hayward@newcrosshealthcare.com