This complex care branch provides vital care in the home for adults and children with complex healthcare and social care needs. We operate in the following areas: Hereford, Leominster, Kington, Ledbury, Ross-on-Wye, South Wales including Cardiff and South Glamorgan, mid-Wales including Pembrokeshire and North Wales.

Our clients include private clients, case managers, local authorities and CCGs. We deliver outcome-focused and nurse-led care, supporting each individual to live life their way. For more information on our services, visit our complex care hub.

Thanks to the hard work of our dedicated team, our home care service has remained free of any cases of COVID-19.

Are you seeking a healthcare job with a difference? At Newcross, we regularly recruit talented and experienced healthcare professionals, with vacancies for healthcare assistants, support workers and nurses. Our market-leading employee benefits package includes flexible shifts, instant pay, ongoing training and private healthcare support. Apply online for open roles in your area.

You can read our Complex Care branch inspection ratings here.

"We’re so grateful for the outstanding care our mum is receiving throughout the COVID-19 pandemic. Real care and attention has been given to hygiene and I am aware of the personal sacrifices made by some of the care team to minimise contact with others outside of their care role to keep mum safe. Thank you all for your professionalism, compassion and the flexibility you’ve shown to keep mum safe."