25 April 2019

Newcross clients champion our care service in 2019 survey

From time to time, we conduct client surveys. This is so that the establishments to which we provide healthcare professionals are able to communicate to us our strengths, and also to feedback on any potential areas for improvement.

As an innovator within the sector, we rely on surveys and feedback to improve and refine the range of services we have on offer. 

Whether you're an establishment looking to take on our team, or an individual in search of more information regarding our complex care services; by looking at our Client Survey results, you'll be reassured that we continue to provide exceptional healthcare and our staff truly are among the best in the industry.

On 15th April, we gathered results from our most recent Client Survey, which gleaned some positive results. 

What were the findings of the Newcross Client Survey? 

  • 94% of Newcross clients recommend Newcross 
  • Over 80% of Newcross clients who responded to our survey rated staff quality and expertise (80%) and reliability (85%) as highly important 
  • Behaviours and values of our staff were rated highly important by over 75% of Newcross clients 
  • 98% of clients stated reliability was their key driver when choosing and working with a staffing provider like Newcross
  • Over 90%  of Newcross clients said continuity of staff was important to them when working with staffing providers
  • Over 90% of Newcross clients rated our overall performance as good or excellent [when considering their staffing provider criteria]
  • Over 86% of Newcross clients rated our service as good or excellent [when compared with competitors].
How would you rate the overall performance of Newcross?
Would you recommend Newcross services? 

As well as surveys, clients also have the ability to rate our care assistants via the HealthForceGo app, recently rating 97% as 'Great.' Read all about it, here

If you'd like to provide feedback to Newcross - of any kind - we'd love to hear from you. Email communications@newcrosshealthcare.com and we'll get back to you as soon as possible.