Senior Relationship Executive - Highland

Posted 08 June 2022
Salary£30k - 40k per year
Job type Permanent
DisciplineOffice jobs
ContactRachel Radford

Job description

Will you be the Senior Relationship Executive who makes a difference? Join us to build relationships with healthcare workers and clients and help Britain get the care service it deserves. Home based with occasional travel to local office. Monday-Friday 9-5.30. Senior Relationship Executive salary £30,000 PA + up to £10,000 bonus.

The difference we can make together
Join us as we transform our technological offering, entering a period of exponential growth and opportunity – while keeping people at the heart of everything we do. First and foremost, Newcross Healthcare is here to make a difference to people’s lives and wellbeing, every day. We aim to become a world leading provider of healthcare services by building a platform to connect healthcare workers directly to those in need of care. Redefining work for nurses & carers by offering work that fits around their personal commitments and location, together with cutting-edge learning and development. Together we can help Britain get the care service it deserves.

The difference you can make as Senior Relationship Executive

  • Confident in Account Management and growth of multiple existing client accounts, taking ownership of promoting the benefits to “standard” clients who use us occasionally to achieve growth to “partner” clients where we are their chosen provider.
  • Build and maintain strong client relationships through regular quality engagement, resulting in improved results in client satisfaction surveys.
  • Effectively use call data to ensure quality calls are made and outputs – work with the wider team by giving constructive coaching and feedback where improvement is needed and celebrate success and recognise individuals who do this well.
  • Utilising Newcross technology and systems, adding relevant data and using dashboard reporting to analyse and make performance improvements.
  • Proactively seeking new business opportunities whilst working and coaching the wider team to ensure all new clients experience a first-class service.
  • Lead by example on your business intelligence, gaining competitor and industry knowledge to educate others.
  • Understand the strategic direction and sales opportunities within the territory and support your Territory Operations Manager (Line Manager) & the Territory Sales team accordingly.
  • Build exceptional relationships with care staff improving staff retention, keeping them engaged and regularly working with continual improvement in results of staff satisfaction surveys.

The skills that make you different

  • A natural engaging personality – a self-starter with strong personal drive to achieve results.
  • Customer relationship management/ business development/ sales experience/ account management.
  • Strong organisational, prioritising and time management skills within a fast-paced setting.
  • Excited about the challenges of change, is agile to exponential growth and has a ‘tool kit’ equipped to support others who may struggle with this
  • Can engage, motivate, and hold to account through remote conversations.
  • Emotionally resilient, learns from experience, perseveres in the face of adversity.
  • Is a ‘life-long’ learner – see’s the benefits of self-development and the development of others

Our people make all the difference – that’s why we offer a different level of support

  • Competitive annual salary
  • Annual bonus up to £10,000
  • Pension scheme
  • Wellbeing support: access to myHealthPlan for healthcare and mental health support
  • 28 days annual leave (rising to 33 after the first year and increasing with length of service)
  • Perks at Work: over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more.