Staffing Coordinator

Posted 24 November 2021
Salary£25k - 33k per year
Job type Permanent
DisciplineRecruitment and Workforce Support
ContactVictoria Leonard

Job description

We have a fantastic opportunity for a Staffing Coordinator / Relationship Executive to join our dynamic and friendly West Scotland team. This is a fast paced role which will really get you using your communication and problem solving skills. If you have experience within a Customer service, contact centre or recruitment role and are looking to take the next step, this is an opportunity not to be missed!

Job title: Staffing Coordinator/ Relationship Executive

Location: Remote / work from home with some office based working from our Hamilton office

Hours of work: Monday to Friday, 9am to 5.30pm

Salary: Basic Salary £25,000 PA + Bonus potential of £8,000 PA


Recognised for our ongoing commitment to our staff, we have recently been awarded silver status accreditation for Investors in People. We really believe in creating a great working environment and valued workforce at Newcross Healthcare by supporting your personal development.

You will also receive the following benefits:

  • Bonus potential up to £8,000 PA
  • MyHealthPlan - Healthcare cashback and employee assistance plan
  • Personal development programmes supporting you to realise your full potential
  • 10X Reward scheme - regular recognition and rewards for those who exceed expectations
  • Pension scheme
  • 28 days inclusive of bank holiday and an extra 5 days after one year of service!
  • With our 'Perks at Work' scheme you can access 30,000 discounts at over 80 high street stores.

The role….

Working as part of a close knit team, you will be liaising daily with clients and Newcross healthcare staff to ensure clients staffing requirements are met. You will play a pivotal role in the continuous growth of our business across the West Scotland region by ensuring we build strong and trusting relationships with both our clients and healthcare workforce.


  • To maintain regular communication with healthcare staff and clients throughout the booking process, with the main purpose being to book staff into clients shifts, maximising the amount of hours of care we provide.
  • Using your confident and friendly telephone manner and influencing skills to ensure shifts are filled, a large proportion of your time will be spent on the phone so you will need to enjoy speaking to a range of different people.
  • Using your drive and competitive nature to meet your targets, earning praise and financial reward along the way!
  • Using bespoke software to ensure shifts are logged.
  • Proactively learn about your client's business in order to ensure their ongoing needs are met.
  • Build relationships with both internal and external contacts on a day to day basis.
  • Ensure healthcare staff feel engaged and valued, manage their training needs and encourage and support them to develop and expand their skills and knowledge.
  • Proactively seek feedback, identify where we can improve and drive positive change.


  • Minimum of 2 years' experience within an office/ phone based customer service, recruitment or account management role.
  • You will thrive within a busy, fast paced role where adapting to shifting priorities is par for the course.
  • A great multi-tasker and creative problem solver.
  • Confident communicator and relationship builder, able to influence people in a friendly way to achieve a result.
  • Strong IT skills, including knowledge of Microsoft office applications, and the ability to pick up new systems quickly.
  • Experience as a resourcer or staffing coordinator would be ideal but not essential

This role will be primarily 'home based', therefore you must have a suitable, dedicated workspace available within your home.