IT Helpdesk Advisor

Branch name
Full Time
Up to £24000 per annum
Advert ID
We now have a fantastic opportunity for an IT Helpdesk Advisor to join our close knit IT support team, providing support to our network of UK branches.

Established 25 years ago, Newcross is a leading provider of high quality staffing solutions to the healthcare sector, via our UK-wide network of over 60 branches we provide an essential service to our clients, backed up by our highly skilled and committed support teams and state of the art, bespoke IT systems. We offer excellent opportunities for progression and internal promotion - which is actually the reason this opportunity has arisen!

Job title: IT Helpdesk Advisor

Location: Bristol, BS1 4XE

Hours of work: Monday to Friday, 9am to 5.30pm

Salary: Up to £24,000 PA

Benefits: Annual bonus up to 20% of salary, medicash, 'perks at work' discount scheme, pension scheme

The role…

This is a key role in supporting the business' IT systems, ensuring business critical applications are well maintained and providing a helpdesk service to IT users throughout our network of branches and head office teams.

Key responsibilities will include:

  • Responding to help desk tickets in a timely manner within the agreed IT SLAs
  • Setting up new starters and processing leavers
  • Configuring new PC's, phones, mobiles and iPads
  • Providing telephone and remote desktop support for PC's, printers, email and systems
  • Implementing new systems - such as Office 365
  • Troubleshooting network issues and liaising with service providers
  • Creating new knowledge based articles and checklists
  • Working with the internal development team to fix issues, gathering and providing the team with evidence from users


  • You will need at least 12 months experience within an IT support/ Helpdesk role
  • Experience of administering Office 365 would be highly beneficial
  • An ICT or Computer Science qualification would be highly desirable
  • Competent in MS Office/ Databases and 1st/2nd Line support experience
  • Strong organisational and problem solving skills and a positive, helpful attitude
  • Enjoy working within a fast paced environment and can keep a cool head when the pressure is really on
  • Have a genuine interest in technology and desire to learn and expand your skills and knowledge

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