23 February 2018

350% growth - Our Barnstaple Branch booms!

Since February 2017 the Newcross Barnstaple Branch has seen a 350% growth, creating numerous employment opportunities and providing quality care to those in need in the local North Devon area. Healthcare Coordinator and Social Media Champion Charlotte Fisher takes a look back at the past year.

Opened in 2015 and located in the oldest borough in the UK, our Barnstaple Branch originally had just two establishment staff. Since then, as the Newcross reputation grew, we've expanded across the region to provide care from Bude to Tiverton.

This rapid growth has provided new opportunities within the branch. We welcomed Stacey Robb, Trainee Team Leader in August 2016; Charlotte Fisher, Healthcare Coordinator in March 2017 and Sam Thompson, Healthcare Coordinator in November 2017. This growing team is led by Business Centre Manager Kate Henson, who is currently on maternity leave. Meanwhile, Stacey has stepped up to lead the team and the branch continues to go from strength to strength.

"I am extremely grateful for the chance I have been given to lead this fantastic team in Kate's absence. I'm absolutely thriving on managing a team and being able to spend more time with our clients. It has been a challenge and we have hit the ground running, but with my background in care and the have continued support from our experienced Regional Manager, Mandy Hamilton, I have been able to bring my practical experience to the role." Stacey Robb, Trainee Team Leader.

The growth of the branch has enabled the team to diversify into Complex Care within North Devon. Newcross has years of experience with Complex Care in the South West of England, with the other 7 South West branches already providing this specialised service. With an experienced Complex Care Manager, James McAlpine leading the 3-strong Complex Care team, we have been able to provide care for those with more profound needs, from Supported Living to Learning Disabilities.

The Complex Care Team consists of Paediatric Lead Nurse, Vanessa Van Meensel and Complex Care Healthcare Coordinator Hayley Osborne. Vanessa and Hayley will shortly be joined by Deb Yeaxlee-Batch, who's being promoted from HCA to Field Team Leader.

"This incredible growth is down to every individual in the Barnstaple Team, from our Managers to our front line employees. Their dedication and professionalism is what makes the difference. Service users know that they can trust us. I'd like to extend my thanks to everyone on Barnstable for their continued hard work and contribution to the Newcross Team." Geoff White, National Operations Director.