23 May 2018

Newcross recognise internal talent

Working for Newcross Healthcare isn’t just a job, it’s a passion! We’re delighted to announce the internal promotions for three talented and passionate members of our Senior Leadership Team. These important new roles are essential to Newcross as we embark on exciting new paths of growth throughout the UK. They will enable us to provide exceptional care to even more service users as we focus on the importance of 'customer experience' for both our clients and our employees. 

Newcross delivers market leading care in terms of quality and innovation and 'people' are our 'product'. It has, therefore, never been more important to support and lead our teams to ensure we all deliver excellence in everything that we do. 

Southern Operations Manager


Beginning his Newcross journey as the Bristol Trainee Business Centre Manager seven years ago, Steve Churches will now become the Southern Operations Manager. In this role he will manage over thirty four branches across the South of England, taking direct responsibility for a team of Regional Managers. Over his Newcross career his knowledge of the local area and Newcross saw him move quickly onto the Regional Operations Manager role for Wales and West, winning Regional Manager of the Year in 2015 and 2017, launching seventeen branches from scratch, and at one point managing over twenty branches.

Talking about his new role Steve said, “I'm very much looking forward to working with the Southern Team and building upon the great work and relationships we already have. As we continue to develop our overall offer to healthcare staff and clients we will also need to focus on developing our own skills. My knowledge of working in a range of leadership roles within Newcross is something I am looking forward to drawing upon.”

Steve’s vast experience across numerous roles with Newcross has given him a strong understanding of what makes an exceptional Business Centre Manager and branch. Combined with his drive and passion for Newcross, his experience makes Steve the perfect person for the Southern Operations Manager role, a key connection between our Directors and the branch and regional managers. The role will help to grow Newcross, particularly across the South of England, developing and connecting our current branches, whilst building strong relationships with existing and new clients.

Senior Regional Operations Manager


2018 winner of Regional Operations Manager of the Year, Mandy Hamilton is expanding her South West region and stepping up into the Senior Regional Operations Manager role. After joining Newcross five years ago Mandy leapt from managing six branches covering 13,000 hours to sixteen branches, providing over 34,000 hours of care.

Mandy has vast experience in recruitment from the last thirty years, she launched our Newcross Barnstaple and Yeovil locations and opened Complex Care in every one of her South West locations. This new South West role will see Mandy take on more locations across the South West and South Wales and support Steve Churches in the development of Complex Care throughout the South of England.

Mandy said, “I am very excited about the challenge that lies ahead and it feels like a natural step to take as we bring six new locations under the South West umbrella. The South West locations work together as one team, supporting each other to grow and develop, which has helped drive the success the of region. I know our new locations will fully embrace this change, and I look forward to working together to achieve some huge growth this year.”

Head of Business Development


Eight years into her Newcross career, Alix Ripley is starting the transition over the next few months from Business Development Executive to Head of Business Development. The role entails leading the regional business development across the UK, including developing a team of Business Development Executives.

Alix started out her Newcross journey as a Trainee Branch Manager for the Torquay branch, the first six years of which she managed the Exeter branch and launched the Barnstaple branch. As our Complex Care locations grew, Alix managed our teams within our Complex Care branches, gaining in depth knowledge of the care we provide through Complex Care.

“I have worked in a Business Development role for the last two years, and have thoroughly enjoyed being part of helping our business network to grow. I can’t wait to build new long standing relationships with potential clients, and support our branches in providing exceptional care to even more service users.

Just as we ensure frontline Nurses and Healthcare Assistants are provided with ongoing assessment and training, our office staff also benefit from a wide-reaching and growing array of Learning & Development courses. Newcross have always invested in developing internal talent, illustrated through the launch of a set of new office courses, which Steve, Mandy and Alix have been involved in.

Geoff White, National Operations Director said, “Even after advertising these roles externally it was clear that Steve, Mandy and Alix were head and shoulders above the other applicants. Their knowledge of our business is unmatched and I am looking forward to seeing them excel in their new roles.”

Employee Experience Director, Tracy O’Kennedy explained, “It gives me great pleasure to witness the careers of these three exceptionally talented individuals flourish. Our Internal leadership development pathways are unique to Newcross and are known to be both challenging and rewarding. We have a remarkable track record of producing dedicated and passionate leaders who will, in turn, help us all to build and secure a successful future.”

Want to start your own Newcross journey? You can view all of our office vacancies here.