15 November 2017


cc conference

Newcross Complex Care teams meet for Conference

Healthcare is constantly changing and evolving, and this is especially true in the field of Complex Care, where the needs of service users are typically more profound.

Our Clinical Governance team, comprising lead nurses and clinical advisers, is tasked with maintaining standards across Newcross and they meet regularly to discuss how we can improve techniques and develop best practice.

To that end, the Clinical Governance team held a conference in October for the managers and senior clinical staff of our Complex Care teams across the UK.

Hosted by Managing Director and co-founder Michelle Gorringe RN, the event focused on the theme of ‘Outstanding’; exploring ways in which we as health and social care professionals can go beyond being simply compliant and strive to be exceptional.

Newcross has received the Care Quality Commission’s much coveted ‘Outstanding’ rating in 3 locations in the categories of ‘caring’ and well-lead’; a significant achievement bearing in mind that just 1% of all healthcare companies achieve this rating.

The Care Quality Commission or ‘CQC’ is the independent body that monitors, inspects and regulates healthcare services across England and ensures that providers meet the regulations and fundamental standards of quality and safety. Findings and performance ratings are published to provide invaluable advice to people who are looking for a healthcare provider.


The conference began with a keynote address from Michelle who gave company updates and set the scene for what outstanding looks like. “We must never stop looking for improvements,” emphasised Michelle. “Every hour of every shift, we need to be questioning ourselves. Can I do better? Am I providing outstanding care?”

Michelle Gorringe

After that, special guest speaker Rob Botting a CQC Adult Social Care Inspector shared insights on how the CQC works and how it goes about rating healthcare institutions. His talk provided the attendees with valuable guidance on what CQC inspectors look for when they undertake inspections and how they source their information.

Following Rob’s talk, Lead Nurse Alex Allen delivered a fascinating talk on ‘human factors’. This is the study of how humans behave physically and psychologically in relation to particular environments, both individually and as a group. Alex’s talk gave the attendees examples of how healthcare professionals react to certain situations and in particular how their behaviours can sometimes be unexpected or counter-intuitive. Drawing on parallels with the aviation industry, where safety is also paramount, Alex demonstrated how fast-moving events and challenging circumstances can affect team dynamics and decision making.


In an afternoon workshop devised and led by Sue Hill RN, our Quality Assurance and Audit Manager, the attendees’ knowledge was tested. Sue is at the forefront of Newcross benchmarking, and with over 12 years of experience in quality assurance she’s an unashamed ‘quality evangelist.’ Opening with a detailed exploration of how best to collect and present evidence of care standards prior to audits and inspections, Sue went on to quiz delegates on the latest CQC terminology and assessment criteria.

Our Head of Clinical Governance, Juliette Millard RN, who previously served at the National Institute for Health and Care Excellence (NICE), acted as chair for the event and also facilitated a number of debates involving both nurses and their support teams.

At the end of a very busy and sometimes intense day, Juliette was keen to reiterate the importance of these regular forums. “It’s vital we take time out from our busy schedules to have these discussions,” said Juliette. “Ongoing learning and development really is key. I’m very proud of our frontline healthcare staff, and we have a duty of care to support them and to ensure their approach is always exemplary.”

If you would like to join our great team of healthcare professionals, check out all of our available roles at http://www.newcrosshealthcare.com/careers-newcross

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