Newcross Healthcare: clinical governance

Clinical governance

Keeping you safe

No matter how experienced you are as a healthcare worker, there will be times when you need some guidance and support. It’s for this reason that we have a knowledgeable Clinical Governance Team who are on-hand to offer assistance in times of uncertainty.

Our work to foster the highest standards in healthcare is underpinned by our Clinical Governance team, who oversee quality assurance and support with clinical complaints and incidents, nurse revalidation, and the ongoing development of best practice.

Under the leadership of Juliette Millard RN, MSc, our Head of Clinical Governance and NICE Fellow, our Clinical Governance Team are available for help and advice 7 days a week, from 8.30am to 6.30pm, on 0117 911 9677. Clinical nurses are also available on-call outwith these hours.

As an experienced nurse herself, our Chief Operating Officer and co-founder Michelle Gorringe saw an opportunity to raise our game through implementing a Clinical Governance Team.

Michelle says, “I know that clinical support is one of the services that sets us apart. I believe we should always be striving to deliver more in this field.”

Nurse Revalidation

Every three years, nurses in the UK are required to complete revalidation in order to maintain their registration with the NMC. Our Clinical Governance Team can offer revalidation support for nurses when renewing their registration.

Central Support

There are many essential components to Newcross. One that many are unaware of is our wonderful Central Support Team. They’re literally on-call 24/7, responding to enquiries when branches are busy and outside of office hours. It’s a seamless service, with calls being forwarded automatically, so the hardworking Central Support Team - who handle around 1,400 calls every 24 hours - are often unsung heroes.

Social Care Wales registration guidance

Further guidance on the registration process for healthcare assistants and support workers working in Wales who are required to register with Social Care Wales and how Newcross will support and manage this process.

Duty of Candour Reports

Duty of Candour Report 2023 - Newcross Healthcare Scotland

Duty of Candour Report 2023 - Newcross Healthcare