Mental health & challenging behaviour
A structured, person centrered approach to supporting individuals with a mental health diagnosis or who display challenging behaviours
Mental health & challenging behaviour
A structured, person centrered approach to supporting individuals with a mental health diagnosis or who display challenging behaviours
Mental health & challenging behaviour
A structured, person centrered approach to supporting individuals with a mental health diagnosis or who display challenging behaviours
Why choose us?
It's the Newcross difference.
Every person is unique, with their own strengths, experiences, and aspirations. Our specialised care team understands that supporting someone with a mental health diagnosis or challenging behaviour requires empathy, patience, and a deep commitment to truly understanding the individual. We take the time to learn about their communication style, preferences, and what helps them feel safe and empowered. At Newcross, we focus on what’s possible. We celebrate progress, no matter how small, and create environments where individuals can thrive, build confidence, and maintain their independence. Our approach ensures that every person feels valued, respected, and included—both in their care and in their community.
Why choose us?
It's the Newcross difference.
Every person is unique, with their own strengths, experiences, and aspirations. Our specialised care team understands that supporting someone with a mental health diagnosis or challenging behaviour requires empathy, patience, and a deep commitment to truly understanding the individual. We take the time to learn about their communication style, preferences, and what helps them feel safe and empowered. At Newcross, we focus on what’s possible. We celebrate progress, no matter how small, and create environments where individuals can thrive, build confidence, and maintain their independence. Our approach ensures that every person feels valued, respected, and included—both in their care and in their community.
Why choose us?
It's the Newcross difference.
Every person is unique, with their own strengths, experiences, and aspirations. Our specialised care team understands that supporting someone with a mental health diagnosis or challenging behaviour requires empathy, patience, and a deep commitment to truly understanding the individual. We take the time to learn about their communication style, preferences, and what helps them feel safe and empowered. At Newcross, we focus on what’s possible. We celebrate progress, no matter how small, and create environments where individuals can thrive, build confidence, and maintain their independence. Our approach ensures that every person feels valued, respected, and included—both in their care and in their community.
Specialised behaviour support professionals
Our professionals have extensive training in positive behaviour support, de-escalation techniques, therapeutic communication, and person-centered approaches to challenging behaviour.
Trauma-informed, recovery-focused approach
We develop individualised care plans based on understanding each person's history, triggers, and strengths.
Consistent therapeutic relationships
We provide the same dedicated care team members to build trust, understanding, and effective communication patterns that reduce anxiety and promote positive outcomes.
Specialised behaviour support professionals
Our professionals have extensive training in positive behaviour support, de-escalation techniques, therapeutic communication, and person-centered approaches to challenging behaviour.
Trauma-informed, recovery-focused approach
We develop individualised care plans based on understanding each person's history, triggers, and strengths.
Consistent therapeutic relationships
We provide the same dedicated care team members to build trust, understanding, and effective communication patterns that reduce anxiety and promote positive outcomes.
Specialised behaviour support professionals
Our professionals have extensive training in positive behaviour support, de-escalation techniques, therapeutic communication, and person-centered approaches to challenging behaviour.
Trauma-informed, recovery-focused approach
We develop individualised care plans based on understanding each person's history, triggers, and strengths.
Consistent therapeutic relationships
We provide the same dedicated care team members to build trust, understanding, and effective communication patterns that reduce anxiety and promote positive outcomes.
Specialised behaviour support professionals
Our professionals have extensive training in positive behaviour support, de-escalation techniques, therapeutic communication, and person-centered approaches to challenging behaviour.
Trauma-informed, recovery-focused approach
We develop individualised care plans based on understanding each person's history, triggers, and strengths.
Consistent therapeutic relationships
We provide the same dedicated care team members to build trust, understanding, and effective communication patterns that reduce anxiety and promote positive outcomes.
Comprehensive support services
We offer holistic care that addresses all aspects of mental health and behavioural support
Comprehensive support services
We offer holistic care that addresses all aspects of mental health and behavioural support
Comprehensive support services
We offer holistic care that addresses all aspects of mental health and behavioural support
Behaviour support and crisis management -
Mental health and medication support
Independence and life skills development
Communication and family support
Medication management
Evidence-based positive behaviour interventions that identify triggers and address root causes of challenging behaviour.
Our trained professionals use therapeutic communication techniques, proactive de-escalation strategies, and personalised behaviour support plans.
We provide immediate crisis response with skilled intervention techniques that prioritise safety while maintaining dignity and respect.
Behaviour support and crisis management -
Mental health and medication support
Independence and life skills development
Communication and family support
Medication management
Evidence-based positive behaviour interventions that identify triggers and address root causes of challenging behaviour.
Our trained professionals use therapeutic communication techniques, proactive de-escalation strategies, and personalised behaviour support plans.
We provide immediate crisis response with skilled intervention techniques that prioritise safety while maintaining dignity and respect.
Behaviour support and crisis management -
Mental health and medication support
Independence and life skills development
Communication and family support
Medication management
Evidence-based positive behaviour interventions that identify triggers and address root causes of challenging behaviour.
Our trained professionals use therapeutic communication techniques, proactive de-escalation strategies, and personalised behaviour support plans.
We provide immediate crisis response with skilled intervention techniques that prioritise safety while maintaining dignity and respect.
Benefits of care at home
Home care transforms lives by enabling people to remain in familiar surroundings while receiving personalised support tailored to their unique needs. From maintaining independence and dignity to strengthening family bonds, care at home offers comfort, flexibility, and clinical excellence that hospital or residential settings simply can't match. Discover how professional home care services can make all the difference for you and your loved ones.
Benefits of care at home
Home care transforms lives by enabling people to remain in familiar surroundings while receiving personalised support tailored to their unique needs. From maintaining independence and dignity to strengthening family bonds, care at home offers comfort, flexibility, and clinical excellence that hospital or residential settings simply can't match. Discover how professional home care services can make all the difference for you and your loved ones.
Benefits of care at home
Home care transforms lives by enabling people to remain in familiar surroundings while receiving personalised support tailored to their unique needs. From maintaining independence and dignity to strengthening family bonds, care at home offers comfort, flexibility, and clinical excellence that hospital or residential settings simply can't match. Discover how professional home care services can make all the difference for you and your loved ones.
Trauma-informed excellence
Specially trained carers who understand that behaviour is communication, creating safe spaces that promote healing and trust.
Crisis prevention experts
24/7 skilled support that recognises early warning signs and prevents escalation
Trauma-informed excellence
Specially trained carers who understand that behaviour is communication, creating safe spaces that promote healing and trust.
Crisis prevention experts
24/7 skilled support that recognises early warning signs and prevents escalation
Trauma-informed excellence
Specially trained carers who understand that behaviour is communication, creating safe spaces that promote healing and trust.
Crisis prevention experts
24/7 skilled support that recognises early warning signs and prevents escalation
With you in every moment
Your journey of care
Every care journey is unique, shaped by your story, your needs, and your hopes. We help you live each day with comfort and dignity.
With you in every moment
Your journey of care
Every care journey is unique, shaped by your story, your needs, and your hopes. We help you live each day with comfort and dignity.
With you in every moment
Your journey of care
Every care journey is unique, shaped by your story, your needs, and your hopes. We help you live each day with comfort and dignity.
What caring truly feel like.
Shared moments, lasting impressions
At Newcross Healthcare, we believe everyone deserves to live life to the fullest—independently, confidently, and with joy. Watch the inspiring stories of those we support and see how we empower them to live their best lives every day.
What caring truly feel like.
Shared moments, lasting impressions
At Newcross Healthcare, we believe everyone deserves to live life to the fullest—independently, confidently, and with joy. Watch the inspiring stories of those we support and see how we empower them to live their best lives every day.
What caring truly feel like.
Shared moments, lasting impressions
At Newcross Healthcare, we believe everyone deserves to live life to the fullest—independently, confidently, and with joy. Watch the inspiring stories of those we support and see how we empower them to live their best lives every day.
Cerys' Creative Corner
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
When Jac Went Skiing
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Sophie's Story
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Michael's Liverpool Adventure
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Cerys' Creative Corner
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
When Jac Went Skiing
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Sophie's Story
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Michael's Liverpool Adventure
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Cerys' Creative Corner
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
When Jac Went Skiing
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Sophie's Story
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Michael's Liverpool Adventure
Looking for expert support that feels human? Our Community Care team brings clinical skill and compassion to your door – moulding care around you.
Frequently Asked Questions
Here, you'll find guidance on care plans, support options, and more. If you have any questions, we're always happy to assist and guide you through the process.
How quickly can you set up care packages for urgent referrals?
We can mobilise care packages within 24 hours for urgent situations. Our established network of qualified carers and streamlined assessment processes ensure rapid deployment without compromising quality. We commit to responding to all referrals within 2 hours and can provide initial quotes immediately for urgent cases requiring immediate placement.
What documentation do you provide for Court of Protection cases?
We provide comprehensive court-ready documentation including detailed care assessments, clinical reports, cost breakdowns, and expert witness support when required. Our registered nurses prepare structured reports for proceedings, and we maintain transparent billing suitable for legal and insurance requirements. All documentation meets Court of Protection standards and deputy requirements.
How do you ensure continuity of care for complex clients?
We match dedicated care teams to each client through our rigorous selection process, ensuring consistent familiar faces. Our registered managers and lead nurses provide ongoing supervision, while our 24/7 on-call support ensures immediate assistance when needed. Regular competency assessments and structured handovers maintain care quality even during staff changes.
What specialist training do your staff receive for complex conditions?
All carers undergo mandatory training plus condition-specific competency assessments. This includes brain injury rehabilitation, autism support, learning disabilities, tracheostomy care, medication administration, and MAPA physical intervention training. Our lead nurses provide ongoing clinical supervision and regular training updates to maintain specialist expertise.
How do you coordinate with other professionals in the care team?
We actively participate in multi-disciplinary meetings, maintain regular communication with healthcare professionals, and provide detailed care reports for review meetings. Our case management approach includes liaison with occupational therapists, physiotherapists, speech therapists, and social workers to ensure integrated care delivery and seamless professional coordination.
Frequently Asked Questions
Here, you'll find guidance on care plans, support options, and more. If you have any questions, we're always happy to assist and guide you through the process.
How quickly can you set up care packages for urgent referrals?
We can mobilise care packages within 24 hours for urgent situations. Our established network of qualified carers and streamlined assessment processes ensure rapid deployment without compromising quality. We commit to responding to all referrals within 2 hours and can provide initial quotes immediately for urgent cases requiring immediate placement.
What documentation do you provide for Court of Protection cases?
We provide comprehensive court-ready documentation including detailed care assessments, clinical reports, cost breakdowns, and expert witness support when required. Our registered nurses prepare structured reports for proceedings, and we maintain transparent billing suitable for legal and insurance requirements. All documentation meets Court of Protection standards and deputy requirements.
How do you ensure continuity of care for complex clients?
We match dedicated care teams to each client through our rigorous selection process, ensuring consistent familiar faces. Our registered managers and lead nurses provide ongoing supervision, while our 24/7 on-call support ensures immediate assistance when needed. Regular competency assessments and structured handovers maintain care quality even during staff changes.
What specialist training do your staff receive for complex conditions?
All carers undergo mandatory training plus condition-specific competency assessments. This includes brain injury rehabilitation, autism support, learning disabilities, tracheostomy care, medication administration, and MAPA physical intervention training. Our lead nurses provide ongoing clinical supervision and regular training updates to maintain specialist expertise.
How do you coordinate with other professionals in the care team?
We actively participate in multi-disciplinary meetings, maintain regular communication with healthcare professionals, and provide detailed care reports for review meetings. Our case management approach includes liaison with occupational therapists, physiotherapists, speech therapists, and social workers to ensure integrated care delivery and seamless professional coordination.
Frequently Asked Questions
Here, you'll find guidance on care plans, support options, and more. If you have any questions, we're always happy to assist and guide you through the process.
How quickly can you set up care packages for urgent referrals?
We can mobilise care packages within 24 hours for urgent situations. Our established network of qualified carers and streamlined assessment processes ensure rapid deployment without compromising quality. We commit to responding to all referrals within 2 hours and can provide initial quotes immediately for urgent cases requiring immediate placement.
What documentation do you provide for Court of Protection cases?
We provide comprehensive court-ready documentation including detailed care assessments, clinical reports, cost breakdowns, and expert witness support when required. Our registered nurses prepare structured reports for proceedings, and we maintain transparent billing suitable for legal and insurance requirements. All documentation meets Court of Protection standards and deputy requirements.
How do you ensure continuity of care for complex clients?
We match dedicated care teams to each client through our rigorous selection process, ensuring consistent familiar faces. Our registered managers and lead nurses provide ongoing supervision, while our 24/7 on-call support ensures immediate assistance when needed. Regular competency assessments and structured handovers maintain care quality even during staff changes.
What specialist training do your staff receive for complex conditions?
All carers undergo mandatory training plus condition-specific competency assessments. This includes brain injury rehabilitation, autism support, learning disabilities, tracheostomy care, medication administration, and MAPA physical intervention training. Our lead nurses provide ongoing clinical supervision and regular training updates to maintain specialist expertise.
How do you coordinate with other professionals in the care team?
We actively participate in multi-disciplinary meetings, maintain regular communication with healthcare professionals, and provide detailed care reports for review meetings. Our case management approach includes liaison with occupational therapists, physiotherapists, speech therapists, and social workers to ensure integrated care delivery and seamless professional coordination.
Frequently Asked Questions
Here, you'll find guidance on care plans, support options, and more. If you have any questions, we're always happy to assist and guide you through the process.
How quickly can you set up care packages for urgent referrals?
We can mobilise care packages within 24 hours for urgent situations. Our established network of qualified carers and streamlined assessment processes ensure rapid deployment without compromising quality. We commit to responding to all referrals within 2 hours and can provide initial quotes immediately for urgent cases requiring immediate placement.
What documentation do you provide for Court of Protection cases?
We provide comprehensive court-ready documentation including detailed care assessments, clinical reports, cost breakdowns, and expert witness support when required. Our registered nurses prepare structured reports for proceedings, and we maintain transparent billing suitable for legal and insurance requirements. All documentation meets Court of Protection standards and deputy requirements.
How do you ensure continuity of care for complex clients?
We match dedicated care teams to each client through our rigorous selection process, ensuring consistent familiar faces. Our registered managers and lead nurses provide ongoing supervision, while our 24/7 on-call support ensures immediate assistance when needed. Regular competency assessments and structured handovers maintain care quality even during staff changes.
What specialist training do your staff receive for complex conditions?
All carers undergo mandatory training plus condition-specific competency assessments. This includes brain injury rehabilitation, autism support, learning disabilities, tracheostomy care, medication administration, and MAPA physical intervention training. Our lead nurses provide ongoing clinical supervision and regular training updates to maintain specialist expertise.
How do you coordinate with other professionals in the care team?
We actively participate in multi-disciplinary meetings, maintain regular communication with healthcare professionals, and provide detailed care reports for review meetings. Our case management approach includes liaison with occupational therapists, physiotherapists, speech therapists, and social workers to ensure integrated care delivery and seamless professional coordination.
Say hello 👋
We’d love to hear from you.
Complete the form and our team will be in touch to discuss your care at home requirements. Or give us a friendly call and we'll be happy to talk you through how we can support you with quality, compassionate care that enables people to stay comfortable, safe, and independent at home.
0330 054 1110
Say hello 👋
We’d love to hear from you.
Complete the form and our team will be in touch to discuss your care at home requirements. Or give us a friendly call and we'll be happy to talk you through how we can support you with quality, compassionate care that enables people to stay comfortable, safe, and independent at home.
0330 054 1110
Say hello 👋
We’d love to hear from you.
Complete the form and our team will be in touch to discuss your care at home requirements. Or give us a friendly call and we'll be happy to talk you through how we can support you with quality, compassionate care that enables people to stay comfortable, safe, and independent at home.
0330 054 1110
Newcross Staffing Solutions
Newcross Staffing Solutions
Newcross Staffing Solutions