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Season
4
Episode
7
11 May 2026
Voices of Care.
Richard Washington and Philip Luce
Season
4
Episode
7
11 May 2026
Voices of Care.
Richard Washington and Philip Luce




The NHS can't do it alone. Bupa's Richard Washington and Philip Luce on why collaboration is the only answer.
“It’s probably never been more important for public and private to work together.”
Richard Washington and Philip Luce
Richard Washington is CEO BUPA Insurance UK | Philip Luce is CEO, Diagnostic and Secondary Care London BUPA
“It’s probably never been more important for public and private to work together.”
That was the clear message from a recent Voices of Care conversation with Bupa leaders Richard Washington and Philip Luce.
Key messages include:
- The role of employers driving private health insurance: Bupa’s data suggests private healthcare can materially improve workforce productivity, with SMEs gaining the equivalent of weeks of additional capacity each year.
- Connected care pathways. “The big challenge in healthcare is those seamless end-to-end journeys,” Richard Washington noted — from GP to diagnostics to specialist care.
- Need for greater alignment between public and private provision. “I don’t think people should see the private sector as competitors to the NHS,” Philip Luce argued.
Alongside this Richard and Phillip discussed other longer-term trends including genomics (a “huge unlock” for earlier intervention), role of prevention and growing interest in value-based healthcare.
Taken together, these signals point to a system transitioning toward a more integrated, multi-actor model of care.
The question now is not whether this shift is happening — but how it is shaped.
“It’s probably never been more important for public and private to work together.”
That was the clear message from a recent Voices of Care conversation with Bupa leaders Richard Washington and Philip Luce.
Key messages include:
- The role of employers driving private health insurance: Bupa’s data suggests private healthcare can materially improve workforce productivity, with SMEs gaining the equivalent of weeks of additional capacity each year.
- Connected care pathways. “The big challenge in healthcare is those seamless end-to-end journeys,” Richard Washington noted — from GP to diagnostics to specialist care.
- Need for greater alignment between public and private provision. “I don’t think people should see the private sector as competitors to the NHS,” Philip Luce argued.
Alongside this Richard and Phillip discussed other longer-term trends including genomics (a “huge unlock” for earlier intervention), role of prevention and growing interest in value-based healthcare.
Taken together, these signals point to a system transitioning toward a more integrated, multi-actor model of care.
The question now is not whether this shift is happening — but how it is shaped.
The Voices of Care Podcast.
Don't miss our latest episodes.
We bring together the leaders and innovators of the care industry, who aren't afraid to say it - and fix it. Get insider truths on the uncomfortable questions - no filter, no spin. Hear the bold ideas and radical thinking on what care could, and should be.

Professor Martin Green OBE CEO Care England, Dr Jane Townson OBE CEO Homecare Association

Rhiannon Stokes, Stephanie Fleet, Ann Shearer, Gail Porter and Teresa Shaw

Elliot Howard-Jones
A candid and powerful conversation about why community services must move from the margins to the centre of the NHS

Mark Rowland Chief Executive and Alexa Knight Head of Policy and Influencing

Rt Hon Stuart Andrew MP

Dr Chaand Nagpaul CBE
In this episode of Voices of Care, M. Suhail Mirza is joined by Dr Chaand Nagpaul CBE, acclaimed national GP leader and former Chair of the BMA Council

Prof Nicola Ranger
A powerful conversation on nursing voice and why the future NHS cannot be built by undervaluing the profession that holds care together.

Ross Dowsett, Dr Subashini, Jonathan Finney
The discussion (featuring Aviva, PHIN and Practice Plus Group) looks at the emergence of a more blended health system, where public, private, insured, self-pay and employer-supported care increasingly intersect

Paula Sussex CBE
A powerful conversation on public trust, patient voice, complaints, accountability, NHS reform, systemic learning and why complaints should be treated as a gift for the NHS.

Louise Stead, Vanessa Ford MBE and Cara Charles-Barks MBE
In this episode of Voices of Care, M. Suhail Mirza is joined by three exceptional NHS leaders: Louise Stead, Vanessa Ford MBE and Cara Charles-Barks MBE.
The Voices of Care Podcast.
Don't miss our latest episodes.
We bring together the leaders and innovators of the care industry, who aren't afraid to say it - and fix it. Get insider truths on the uncomfortable questions - no filter, no spin. Hear the bold ideas and radical thinking on what care could, and should be.

Professor Martin Green OBE CEO Care England, Dr Jane Townson OBE CEO Homecare Association

Rhiannon Stokes, Stephanie Fleet, Ann Shearer, Gail Porter and Teresa Shaw

Elliot Howard-Jones
A candid and powerful conversation about why community services must move from the margins to the centre of the NHS

Mark Rowland Chief Executive and Alexa Knight Head of Policy and Influencing
The Voices of Care Podcast.
Don't miss our latest episodes.
We bring together the leaders and innovators of the care industry, who aren't afraid to say it - and fix it. Get insider truths on the uncomfortable questions - no filter, no spin. Hear the bold ideas and radical thinking on what care could, and should be.

Professor Martin Green OBE CEO Care England, Dr Jane Townson OBE CEO Homecare Association

Rhiannon Stokes, Stephanie Fleet, Ann Shearer, Gail Porter and Teresa Shaw

Elliot Howard-Jones
A candid and powerful conversation about why community services must move from the margins to the centre of the NHS

Mark Rowland Chief Executive and Alexa Knight Head of Policy and Influencing
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Whether you're exploring care options for yourself or a loved one, our team is here to support you, near your location. Fill out the form, and we’ll be in touch—or give us a call for a friendly chat about how we can help.
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We’d love to hear from you.
Whether you're exploring care options for yourself or a loved one, our team is here to support you, near your location. Fill out the form, and we’ll be in touch—or give us a call for a friendly chat about how we can help.
Who would you like to contact?
Say hello 👋
We’d love to hear from you.
Whether you're exploring care options for yourself or a loved one, our team is here to support you, near your location. Fill out the form, and we’ll be in touch—or give us a call for a friendly chat about how we can help.
Who would you like to contact?

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