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Season

4

Episode

7

11 May 2026

Voices of Care.

Richard Washington and Philip Luce

Season

4

Episode

7

11 May 2026

Voices of Care.

Richard Washington and Philip Luce

Man speaks into microphone, discussing healthcare staffing and care at home.
Man speaks into microphone, discussing healthcare staffing and care at home.
Man speaks into microphone, discussing healthcare staffing and care at home.
Man speaks into microphone, discussing healthcare staffing and care at home.

The NHS can't do it alone. Bupa's Richard Washington and Philip Luce on why collaboration is the only answer.

“It’s probably never been more important for public and private to work together.”

Richard Washington and Philip Luce

Richard Washington is CEO BUPA Insurance UK | Philip Luce is CEO, Diagnostic and Secondary Care London BUPA

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“It’s probably never been more important for public and private to work together.”

That was the clear message from a recent Voices of Care conversation with Bupa leaders Richard Washington and Philip Luce.

Key messages include:

- The role of employers driving private health insurance: Bupa’s data suggests private healthcare can materially improve workforce productivity, with SMEs gaining the equivalent of weeks of additional capacity each year.

- Connected care pathways. “The big challenge in healthcare is those seamless end-to-end journeys,” Richard Washington noted — from GP to diagnostics to specialist care.

- Need for greater alignment between public and private provision. “I don’t think people should see the private sector as competitors to the NHS,” Philip Luce argued.

Alongside this Richard and Phillip discussed other longer-term trends including genomics (a “huge unlock” for earlier intervention), role of prevention and growing interest in value-based healthcare.

Taken together, these signals point to a system transitioning toward a more integrated, multi-actor model of care.

The question now is not whether this shift is happening — but how it is shaped.

“It’s probably never been more important for public and private to work together.”

That was the clear message from a recent Voices of Care conversation with Bupa leaders Richard Washington and Philip Luce.

Key messages include:

- The role of employers driving private health insurance: Bupa’s data suggests private healthcare can materially improve workforce productivity, with SMEs gaining the equivalent of weeks of additional capacity each year.

- Connected care pathways. “The big challenge in healthcare is those seamless end-to-end journeys,” Richard Washington noted — from GP to diagnostics to specialist care.

- Need for greater alignment between public and private provision. “I don’t think people should see the private sector as competitors to the NHS,” Philip Luce argued.

Alongside this Richard and Phillip discussed other longer-term trends including genomics (a “huge unlock” for earlier intervention), role of prevention and growing interest in value-based healthcare.

Taken together, these signals point to a system transitioning toward a more integrated, multi-actor model of care.

The question now is not whether this shift is happening — but how it is shaped.

The Voices of Care Podcast.

Don't miss our latest episodes.

We bring together the leaders and innovators of the care industry, who aren't afraid to say it - and fix it. Get insider truths on the uncomfortable questions - no filter, no spin. Hear the bold ideas and radical thinking on what care could, and should be.

The Voices of Care Podcast.

Don't miss our latest episodes.

We bring together the leaders and innovators of the care industry, who aren't afraid to say it - and fix it. Get insider truths on the uncomfortable questions - no filter, no spin. Hear the bold ideas and radical thinking on what care could, and should be.

The Voices of Care Podcast.

Don't miss our latest episodes.

We bring together the leaders and innovators of the care industry, who aren't afraid to say it - and fix it. Get insider truths on the uncomfortable questions - no filter, no spin. Hear the bold ideas and radical thinking on what care could, and should be.

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Say hello 👋

We’d love to hear from you.

Whether you're exploring care options for yourself or a loved one, our team is here to support you, near your location. Fill out the form, and we’ll be in touch—or give us a call for a friendly chat about how we can help.

Prefer to call?
Care at home
Staffing for your care setting

Who would you like to contact?

Say hello 👋

We’d love to hear from you.

Whether you're exploring care options for yourself or a loved one, our team is here to support you, near your location. Fill out the form, and we’ll be in touch—or give us a call for a friendly chat about how we can help.

Prefer to call?
Care at home
Staffing for your care setting

Who would you like to contact?

Say hello 👋

We’d love to hear from you.

Whether you're exploring care options for yourself or a loved one, our team is here to support you, near your location. Fill out the form, and we’ll be in touch—or give us a call for a friendly chat about how we can help.

Prefer to call?
Care at home
Staffing for your care setting

Who would you like to contact?

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