Are you passionate about creating unforgettable customer experiences? Do you thrive on building strong relationships, driving growth, and making a real impact? If so, Newcross Healthcare wants you on our team!

Job Title:              Client Success Executive

Reporting to:       Territory Operations Manager                                   

Location:              Hybrid – Bristol (2-3 days in a local office Hub)

Salary:                 £25,000 + Up to £6,000 bonus 

Who are we? 

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.  

At Newcross, we are passionate about helping our employees realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare. 

Who are you? 

As a Client Success Executive, you’ll be the heartbeat of our customer relationships — ensuring every client feels valued, supported, and empowered to achieve more with Newcross. You’ll manage your own portfolio of customers, driving satisfaction, retention, and advocacy while maximising the lifetime value of every partnership. 

This is your chance to make a difference in a fast-growing, tech-driven healthcare business — where every conversation counts and every relationship fuels success. 

Your mission? 

Build partnerships that last, champion our clients’ needs, and make every interaction a reason for them to stay and grow with us. You’ll be part of a team obsessed with excellence, fuelled by data-driven insights, and committed to delivering a premium customer experience that competitors can’t match. 

What will you do? 

Whilst a full job description can be supplied here are a few of the key responsibilities for the role:

·       Own your portfolio:Develop and deliver strategic growth plans for small to medium accounts in your region.

·       Be the face of Newcross:Act as the go-to contact for your clients, delivering exceptional service and tailored solutions.

·       Drive growth:Analyse CRM data, spot opportunities, and turn insights into action to boost customer engagement and revenue.

·       Be a trusted advisor:Understand customer needs, solve problems proactively, and help clients embrace our tech-first approach.

·       Collaborate & innovate:Work with colleagues across teams to share insights, refine strategies, and deliver game-changing results.

·       Champion the brand:Represent Newcross at networking events and online — be proud to share our mission and impact.

What You’ll Bring:

·       A passion for people— you love helping customers succeed.

·       Proven experiencein a customer-facing, sales, or client management role (ideally in a regulated or premium industry).

·       Exceptional communication and negotiation skills— you influence, inspire, and close deals with confidence.

·       A growth mindset— motivated, adaptable, and driven by results.

·       Strong analytical and organisational skills— you know how to use data to make smart decisions.

·       Tech-savvywith tools like CRM, Microsoft Office, and mobile apps.

·       Energy, enthusiasm, and resilience— you rise to challenges and thrive in change.

·       Knowledge of healthcare staffing or services? A big plus, but not essential.

Why Join Newcross?

At Newcross, we’re transforming the healthcare staffing landscape through innovation and human connection. You’ll be part of a forward-thinking team that values collaboration, continuous learning, and personal growth.

Ready to take the next step in your career?

Join Newcross and help shape the future of healthcare customer success. Apply today and let’s grow together!

Benefits:

·       Pension Scheme 

·       Training and Personal Development Support

·       myHealthPlan:Access to a virtual GP and mental health support through a “Best on class” Colleague Assistance Programme (EAP) 

·       Perks at Work:Over 30,000 deals and discounts for your favourite brands across 20 categories including, groceries, fashion, electronics and more.

·       28 days annual leave including bank holidays(rising to 33 after the first year and increasing with length of service) 

Equality, diversity, and inclusion: