Newcross Healthcare is looking for a talented and motivated Credit Controller to join our amazing team! This is your chance to play a key role in keeping our operations running smoothly by managing cash flow, reducing aged debt, and building strong relationships with clients across industries – from individuals and SMEs to councils, multinational organisations, and the NHS. 

Job Title:Credit Controller

Reporting to:Credit Control Manager

Location:Hybrid - Bristol – Up to 3 days per week in the office.

Salary:Competitive - Depending on experience 

Who are we? 

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market. 

What You’ll Be Doing 

In this role, you’ll be at the heart of our Credit Control function, where no two days are the same! 

You will: 

Manage and collect aged debt efficiently

Conduct cold calls to clients and following up on overdue accounts, proactively chase and resolve aged debt, handling everything from individual accounts to complex multinational cases.

Be able to handle difficult conversations with tact, professionalism, and empathy.

Build trusted relationships with clients and internal teams to resolve queries and disputes.

Monitor aged debt, generate insightful reports, and drive performance improvements.

Identify opportunities to improve processes, enhance efficiency, and deliver even greater results.

Provide outstanding customer service, keeping professionalism and empathy at the core of everything you do. 

What We’re Looking For: 

We want someone who is not only experienced in Credit Control, but also: 

Confidence in dealing with challenging situations, without losing empathy.

A confident negotiator and problem solver.

Ability to work independently and as part of a team.

Organised, detail-oriented, and great at managing multiple priorities.

Skilled with systems such as NetSuite or SAP and advanced in Excel!

A strong communicator with a knack for building relationships.

Experienced (ideally) in healthcare, NHS, or public sector payment processes – though this is a bonus, not essential! 

Why Join Newcross? 

At Newcross, you won’t just be another number in finance – you’ll be a valued member of a forward-thinking team where your ideas, drive, and performance truly matter. This is an opportunity to: 

Develop your skills in a fast-paced, supportive environment.

Make a real impact on how we manage and improve our financial performance.

Work alongside passionate colleagues who value collaboration and success. 

If you’re ambitious, motivated, and ready to bring energy and expertise to a crucial role – we’d love to hear from you! 

Equality, diversity and inclusion: 

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. 

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.