Are you energised by fast-moving environments and enjoy leading from the front?At Newcross Healthcare, we’re looking for an Operational Shift Leader who thrives when the phones are buzzing, the clock’s ticking, and every decision counts.

If you prefer structure and predictability, this might not be the role for you.But if you enjoy problem-solving, motivating others, and making a real impact on the business, we want to hear from you. Join us and help shape the future of healthcare while developing your leadership skills in a fast-paced, rewarding environment.

Job Title:Regional Operations Shift Leader

Reporting to:Regional Operations Booking Manager

Location:Hybrid – Bristol Hub

Salary:£30,000 pro rata

Hours

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions, with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective, and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

The Role

If you like structure and predictability, this probably isn’t for you. But if you thrive when the phones are buzzing, the clock’s ticking, and your decisions make a real difference – keep reading.

We’re looking for an Operational Shift Leader to oversee performance across both our HealthForce and Community Care operations outside of core hours. You’ll be at the heart of the action – leading your team to deliver results, driving growth, and solving challenges in real time.

This role blends leadership and delivery – you’ll be rolling up your sleeves while setting the pace for your shift.

What you’ll be doing

• Act as the point of escalation for your shift – resolving issues and supporting your team to keep everything on track.
  
• Drive shift performance across HealthForce and Community Care – owning your hours, results, and delivery targets.
  
• Fill shifts and manage workforce deployment to keep client commitments running smoothly.
  
• Tackle complex community care challenges – think outside the box, find solutions, and ensure continuity of care.
  
• Own new business that lands in your shift – onboarding, coordinating, and setting it up for success.
  
• Handle client complaints or escalations swiftly and professionally.
  
• Manage workforce performance issues in real time – addressing problems before they grow.
  
• Report performance and hand over shift updates to the Regional Bookings Manager and operational leads.
  

Who we’re looking for

• Someone who thrives on accountability, energy, and pace.
  
• A natural problem-solver who can stay calm under pressure, make confident decisions, and inspire others.
  
• Equally comfortable filling a shift as leading one.
  
• Not a desk job – you’ll lead from the front, keep operations moving, and play a key role in regional success.
  
• Flexible to work weekends and bank holidays.
  
• Bonus points for healthcare knowledge!
  

Why join us?

This isn’t just a job – it’s a chance to lead from the front, build a thriving team, and be part of a company that puts people at the heart of everything we do. You’ll gain hands-on leadership experience, develop your skills, and make a genuine impact on the lives of both our workforce and clients.

If you’re ready to take charge, inspire, and deliver excellence, we want to hear from you!

Equality, diversity and inclusion

We put equality, diversity, and inclusion at the heart of our business, promoting fair employment practices and equal opportunities for all. We encourage individual expression and are committed to creating an inclusive environment where everyone feels they can contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will discuss how we can assist.