Are you passionate about creating unforgettable customer experiences? Do you thrive on building strong relationships, driving growth, and making a real impact? If so, Newcross Healthcare wants you on our team! 

Job Title:              Client Success Executive

Reporting to:       Territory Operations Manager                                   

Location:              Hybrid – Taunton (2-3 days in a local office Hub)

Salary:                 £25,000 + Up to £6,000 bonus

 Who are we? 

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market. 

Who are you? 

As a Client Success Executive, you’ll be the heartbeat of our customer relationships — ensuring every client feels valued, supported, and empowered to achieve more with Newcross. You’ll manage your own portfolio of customers, driving satisfaction, retention, and advocacy while maximising the lifetime value of every partnership. 

This is your chance to make a difference in a fast-growing, tech-driven healthcare business — where every conversation counts and every relationship fuels success. 

Your mission? 

Build partnerships that last, champion our clients’ needs, and make every interaction a reason for them to stay and grow with us. You’ll be part of a team obsessed with excellence, fuelled by data-driven insights, and committed to delivering a premium customer experience that competitors can’t match. 

What will you do? 

Whilst a full job description can be supplied here are a few of the key responsibilities for the role: 

·       Drive strategic growthby developing, implementing, and continually refining a territory plan for small to medium accounts, using CRM insights and market research to identify trends, opportunities, and areas for improvement.

·       Deliver exceptional customer experienceas the primary point of contact, building strong relationships, tailoring solutions, resolving enquiries, and ensuring a consistent, high-quality Newcross experience.

·       Leverage data and market intelligenceto evaluate customer needs, understand reasons for account lapse, proactively manage accounts, and support informed decision-making across the organisation.

·       Represent the Newcross brand with professionalism—advocating the company’s values, maintaining strong knowledge of products and services, and promoting a tech-first approach with clients.

·       Influence and negotiate effectively to manage objections, communicate value propositions, secure meetings and contracts, and build long-term customer partnerships.

·       Collaborate across teams and the wider marketby aligning with internal stakeholders, engaging external partners, contributing best practices with colleagues, and supporting collective success.

·       Expand presence through networkingby actively representing the organisation online and in person, strengthening professional connections, and enhancing brand visibility. 

Skills Required 

·       Strong customer focuswith proven experience in client-facing roles, ideally within regulated or premium service environments.

·       Highly motivated and target-driven, with a track record in business development, cold calling, and converting prospects into long-term customers.

·       Excellent communication, persuasion, and negotiation skills, able to handle objections, pricing discussions, and close deals confidently.

·       Resilient, adaptable, and comfortable working in a fast-paced, high-growth environment with changing priorities.

·       Confident using CRM systems, Microsoft Office, mobile apps, and other business tools to support productivity and data-driven decision-making.

·       Innovative, inquisitive mindsetwith the ability to challenge the status quo and contribute fresh ideas within a collaborative, agile team.

·       Strong organisational and time-management skills, with the ability to work remotely, travel when needed, and manage workload effectively.

·       Commitment to continuous learning, with healthcare sector knowledge considered an advantage but not essential. 

Equality, diversity, and inclusion: