Job Title:              Regional Operations Executive

Reporting to:       Regional Bookings Manager

Location:              Hybrid, Bristol – some hours / days required in office

Salary:                 £26,500 + Up to £6,000 pa bonus

Contract type:       Full Time, Permanent Contract

Working Pattern:  37.5 Hours – worked on a rota basis. 

Who are we? 

At Newcross Healthcare, we’re transforming healthcare through innovation, technology, and education—anchored by our values of Integrity, Respect, Empathy, and Teamwork. 

As one of the UK’s leading providers of healthcare staffing and professional development, we empower thousands of health and social care professionals with smarter workforce tools, free digital learning, and accredited training. 

By combining professional excellence and intelligent technology with genuine human compassion, we’re shaping a more connected, caring future for healthcare. Our values guide everything we do, ensuring exceptional care for patients and unwavering support for our teams. 

Who are you? 

You thrive in a fast-paced environment and love being at the heart of operations. As the first point of contact for client bookings, you’re confident communicating via phone, email, and live chat, delivering a professional and positive experience every time. 

Highly organised and solutions-focused, you can juggle schedules, manage bookings, and resolve issues quickly and calmly. You enjoy supporting healthcare teams, promoting digital tools like the Health Force Go App, and ensuring every enquiry is handled efficiently and compliantly. 

Detail-oriented and proactive, you take pride in keeping things running smoothly while making a genuine impact on both clients and healthcare professionals.

What will you do? 

• Be the go-to contact for client bookings and healthcare staff queries.
  
• Manage staff scheduling via bespoke software, ensuring client requirements are met.
  
• Handle live chat enquiries for Health Force, Community Care, and Recruitment teams.
  
• Train and support care staff in using our Health Force Go App.
  
• Maintain strong working relationships with workforce and recruitment teams.
  
• Problem-solve booking challenges quickly and effectively.
  
• Upsell services to clients to support business growth.
  
• Maintain accurate documentation and ensure compliance with processes.
  
• Build strong client relationships and gather feedback for improvement.
  
• Adapt quickly to changing client needs or staff availability.
  
  

What we’ll be looking for: (skills, experience + qualifications): 

• Experience in customer service or contact centre environments.
  
• Excellent communication skills and the ability to juggle multiple tasks.
  
• Strong IT skills and quick to learn new systems.
  
• Problem-solving mindset and conflict resolution skills.
  
• Ability to work confidentially and with discretion.
  
• Attention to detail and accurate data entry skills.
  
• Cultural sensitivity and adaptability in diverse situations.
  
• Positive, proactive, and able to work well under pressure.
  
• Knowledge of healthcare operations is a bonus
  

What happens next: 

Complete our Smart Application process to self qualify: 

To apply for this role, please submit your CV and complete the short screening questionnaire which will make sure this opportunity aligns with your experience and expectations and they will help us review your application more efficiently and ensure we’re a good match for one another. 

To apply and find out more about us click here:https://www.newcrosshealthcare.com/ 

We look forward to learning more about you! 

Equality, diversity, and inclusion: