Regional Operations Executive

Reporting to:

Regional Bookings Manager

Location:

Hybrid, Bristol. Some hours or days required in the office.

Salary:

£26,500 plus up to £6,000 per annum bonus (pro rata for part time)

Contract type:

Permanent contracts. Full time and part time available.

Working pattern:

Various working patterns available, including evenings and weekends. We are happy to discuss this at interview and be flexible to suit you.

Who are we?

At Newcross Healthcare, we are transforming healthcare through innovation, technology, and education. Our values are integrity, respect, empathy, and teamwork.

As one of the UK’s leading providers of healthcare staffing and professional development, we empower thousands of health and social care professionals with smarter workforce tools, free digital learning, and accredited training.

By combining professional excellence and intelligent technology with genuine human compassion, we are shaping a more connected, caring future for healthcare. Our values guide everything we do, ensuring exceptional care for patients and unwavering support for our teams.

Who are you?

You thrive in a fast-paced environment and enjoy being at the heart of operations. As the first point of contact for client bookings, you are confident communicating by phone, email, and live chat. You deliver a professional and positive experience every time.

You are organised and solutions-focused. You can juggle schedules, manage bookings, and resolve issues quickly and calmly. You enjoy supporting healthcare teams, promoting digital tools like the HealthForce Go app, and ensuring every enquiry is handled efficiently and compliantly.

You are detail-oriented and proactive. You take pride in keeping things running smoothly while making a genuine impact for clients and healthcare professionals.

What will you do?

• Be the main contact for client bookings and healthcare staff queries.
  
• Manage staff scheduling using bespoke software and ensure client requirements are met.
  
• Handle live chat enquiries for HealthForce, Community Care, and Recruitment teams.
  
• Train and support care staff to use the HealthForce Go app.
  
• Maintain strong working relationships with workforce and recruitment teams.
  
• Resolve booking challenges quickly and effectively.
  
• Upsell services to clients to support business growth.
  
• Maintain accurate documentation and follow compliance processes.
  
• Build strong client relationships and gather feedback for improvement.
  
• Adapt quickly to changing client needs or staff availability.
  

What we are looking for:

• Experience in customer service or contact centre environments.
  
• Excellent communication skills and the ability to manage multiple tasks.
  
• Strong IT skills and the ability to learn new systems quickly.
  
• A problem-solving mindset and conflict resolution skills.
  
• Ability to work confidentially and with discretion.
  
• Attention to detail and accurate data entry skills.
  
• Cultural sensitivity and adaptability in diverse situations.
  
• A positive and proactive approach, able to work well under pressure.
  
• Knowledge of healthcare operations is an advantage.
  

What happens next?

Complete our smart application process to self-qualify.

To apply, please submit your CV and complete the short screening questionnaire. This helps confirm the role matches your experience and expectations, and supports a quicker review of your application.

To apply and find out more about us, visithttps://www.newcrosshealthcare.com/

We look forward to learning more about you.

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business. We promote fair employment procedures and practices to ensure equal opportunities for all.

We encourage individual expression in the workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format, or if you would like reasonable adjustments to apply or attend an interview, please contact us and we will talk to you about how we can assist.