Regional Operations Shift Lead

Reporting to:

Regional Operations Booking Manager

Location:

Hybrid, Bristol office

Salary:

£30,000 per annum (pro rata for part time)

Contract type:

Permanent

Working pattern:

Full time and part time positions available. Hours can be flexible and will be discussed.

Applicants must be able to work evenings and weekends.

Who are we?

At Newcross Healthcare, we are transforming healthcare through innovation, technology, and education. Our values are integrity, respect, empathy, and teamwork.

As one of the UK’s leading providers of healthcare staffing and professional development, we empower thousands of health and social care professionals with smarter workforce tools, free digital learning, and accredited training.

By combining professional excellence and intelligent technology with genuine human compassion, we are shaping a more connected, caring future for healthcare. Our values guide everything we do, ensuring exceptional care for patients and unwavering support for our teams.

Who are you?

If you like structure and predictability, this probably is not for you. If you thrive in a fast-paced shift where your decisions make a real difference, keep reading.

We are looking for an Operational Shift Leader to oversee performance across HealthForce and Community Care outside of core hours.

You will lead your team to deliver results, drive growth, and solve challenges in real time.

This role blends leadership and delivery. You will lead from the front and set the pace for your shift.

What will you do?

A full job description can be supplied. Key responsibilities include:

• Act as the escalation point during your shift, resolve issues, and support your team.
  
• Drive performance across HealthForce and Community Care, owning delivery targets during your hours.
  
• Fill shifts and manage workforce deployment to meet client commitments.
  
• Resolve complex community care challenges and ensure continuity of care.
  
• Own new business that arrives during your shift, including onboarding and coordination.
  
• Handle client complaints and escalations quickly and professionally.
  
• Manage performance issues in real time and address problems early.
  
• Report shift performance and provide handover updates to the Regional Bookings Manager and operational leads.
  

What we are looking for:

• Someone who thrives on accountability, energy, and pace.
  
• A calm and confident decision maker who can motivate others under pressure.
  
• Comfortable both filling shifts and leading a team.
  
• Happy to lead from the front in a hands-on operational role.
  
• Flexible to work weekends and bank holidays.
  
• Healthcare knowledge is an advantage.
  

What happens next:

Complete our smart application process to self-qualify.

To apply, please submit your CV and complete the short screening questionnaire. This helps confirm the role matches your experience and expectations, and supports a quicker review of your application.

To apply and find out more about us, visithttps://www.newcrosshealthcare.com/

We look forward to learning more about you.

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business. We promote fair employment procedures and practices to ensure equal opportunities for all.

We encourage individual expression in the workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format, or if you would like reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.