Reporting to:Director of Community Care

Location:Hybrid, South West (Plymouth or Dartington office hubs)

Salary:£27,500 (pro rata £16,500) plus up to £2,400 per year bonus

Contract type:Part-time, permanent

Working pattern:22.5 hours per week, 3 days per week. Tuesday, Wednesday and Thursday, 9:00am to 5:30pm

Who Are We?

At Newcross Healthcare, we are transforming healthcare through innovation, technology and education, guided by our values of integrity, respect, empathy and teamwork.

As one of the UK’s leading providers of healthcare staffing and professional development, we empower thousands of health and social care professionals with smarter workforce tools, free digital learning and accredited training.

By combining professional excellence and intelligent technology with genuine human compassion, we are shaping a more connected, caring future for healthcare. Our values guide everything we do, ensuring exceptional care for patients and strong support for our teams.

Who Are You?

You will work closely with our Operational Team, Business Development Team and wider support functions. Our mission is simple, deliver a fast, precise and strategically driven service that exceeds expectations.

We are looking for a self-sufficient, quick-thinking professional who thrives in a fast-paced environment and is motivated to deliver strong performance. If you are proactive, target-driven and passionate about quality service delivery, we want to hear from you. Collaboration, shared learning and individual strengths sit at the heart of our team culture. We challenge each other, move quickly and think big, while keeping a clear focus on outstanding customer service and quality delivery.

What Will You Do?

Whilst a full job description can be supplied, here are some of the key responsibilities for the role.

Support Referral Targets

• Collaborate closely with the Business Development Team to develop and deliver strategies that achieve and exceed referral targets.
  
• Actively contribute to team initiatives that drive growth.
  

Generate Business Referrals

• Proactively source referrals through online platforms and manage inbound enquiries.
  
• Consistently meet or exceed individual referral goals.
  

Client Engagement and Contract Support

• Conduct engagement calls with prospective clients, supporting new contract acquisition and ensuring smooth commencement of care packages.
  

Stakeholder Relationship Management

• Build and maintain strong relationships with social workers, case managers and families to ensure seamless service delivery.
  

CRM Data Management

• Accurately record all client interactions and activities within the CRM system, supporting data-led insight and performance tracking.
  

Reporting and Insight

• Prepare and present referral progress reports, growth metrics and strategic insight to senior leadership.
  

What We Will Be Looking For

• Experience in a similar role, with the ability to demonstrate relevant knowledge and skills.
  
• A strong team player with the ability to collaborate effectively.
  
• Highly organised, with excellent multitasking skills.
  
• A confident communicator with strong interpersonal skills.
  
• Target-driven and motivated by achieving results.
  
• Passionate about delivering exceptional standards of care and service.
  
• An understanding that while we are ambitious and performance-focused, our ultimate goal is to ensure every client and service user receives the high standard of care we are proud to deliver.
  

What Happens Next

Complete our Smart Application process to self-qualify.

To apply for this role, please submit your CV and complete the short screening questionnaire. This helps confirm the role aligns with your experience and expectations. It also helps us review your application more efficiently and ensure we are a good match for one another.

To apply and find out more about us, visit:https://www.newcrosshealthcare.com/

We look forward to learning more about you.

Equality, Diversity and Inclusion

We put equality, diversity and inclusion at the heart of our business. We promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format, or you would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.