Job Title: Central Support Manager

Reporting to: Chief Operating Officer

Location: UK / Hybrid (must be able to do 2 days in nearest Newcross office)

Salary:£40,000 + Bonus

Newcross Healthcare is looking for a Central

Support Manager to take the reins of our overnight and weekend operations,

ensuring our staffing network runs like clockwork—no matter the hour!

As Central Support

Manager, you will be the heartbeat of our out-of-hours service, leading a

talented team to deliver exceptional support during evenings, nights, weekends,

and bank holidays. You’ll oversee workforce coordination, booking fulfilment,

client support, and escalation management—keeping everything running smoothly

when most others are off the clock.

You’ll be the

decision-maker in high-pressure situations, the coach who motivates your team,

and the strategist who ensures operational excellence. Every choice you make

directly impacts client satisfaction, workforce performance, and our overall

out-of-hours success.

What you’ll do:

• Lead and inspire our overnight and weekend Central Support team
  
  

• Oversee urgent staffing requests, service escalations, and operational challenges
  
  

• Maintain professional, responsive client communications at all times
  
  

• Drive operational improvements, process innovation, and workforce efficiency
  
  

• Monitor KPIs including shift fill rates, client satisfaction, and team performance
  
  

• Support workforce engagement, onboarding, and compliance
  
  

What we’re looking for:

• Proven experience in operational leadership, workforce management, or healthcare coordination
  
  

• Strong leadership, coaching, and decision-making skills under pressure
  
  

• Exceptional communication and stakeholder management capabilities
  
  

• Experience with workforce systems, scheduling platforms, and operational reporting
  
  

• Analytical mindset with a keen eye for detail
  
  

• Healthcare staffing or healthcare operations experience is a big plus!
  
  

Your leadership ensures

that clients receive exceptional service even when the world sleeps. You’ll

reduce unfilled shifts, enhance workforce engagement, and be the go-to

problem-solver for high-pressure situations—making a tangible difference in

people’s lives every day.

You won’t just manage

operations—you’ll own the out-of-hours experience, shaping the future of our

ervice delivery and workforce engagement.

Why Join Us?

At

Newcross Healthcare, your work has real-world impact. Every deal you win helps

us deliver better care to more people. You’ll be joining a company that values

ambition, rewards performance, and empowers you to take ownership of your

uccess.

If

you’re ready to combine commercial drive with meaningful purpose, this is your

opportunity to make it count.

What happens next:

Complete our Smart Application process to self qualify:

To apply for this role, please submit your CV

and complete the short screening questionnaire which will make sure this

opportunity aligns with your experience and expectations and they will help us

review your application more efficiently and ensure we’re a good match for one

another.

To apply and find out more about us click here:https://www.newcrosshealthcare.com/

We look forward to learning more about you!

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at

the heart of our business, seeking to promote fair employment procedures and

practices to ensure equal opportunities for all. We encourage individual

expression in our workplace and are committed to creating an inclusive

environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to

apply in a different format or would like us to make reasonable adjustments to

enable you to apply or attend an interview, please contact us and we will talk

to you about how we can assist.