Job Title: Territory Partner

Reporting to: Territory Manager

Location: Hybrid, Midlands / North (2 days per week in Newcross Office)

Salary:Up to £28,000 pa + up to £6,000 pa bonus

Contract type: Full time, permanent

Working Pattern: Core working hours are Mon - Fri 9:00am – 5:30pm

Who are we?

At Newcross Healthcare, we’re transforming

healthcare through innovation, technology, and education—driven by our values

of Integrity, Respect, Empathy, and Teamwork.

This is an exciting opportunity to join a

purpose-driven organisation where you'll make a real impact on healthcare

delivery. You'll be part of a supportive team, helping connect healthcare

professionals with the shifts that matter while delivering exceptional service

to our clients every day.

Who are you?

At

Newcross Healthcare, our Territory Partners are at the heart of delivering

exceptional service to both clients and healthcare professionals.

This

is a fast-paced, operational role where you'll coordinate bookings, optimise

workforce availability, build strong relationships, and ensure clients receive

the staffing support they need.

Working

closely with clients, healthcare staff, and internal teams, you'll play a key

role in driving service quality, workforce engagement, and territory

performance.

What will you do?

Whilst

a full job description can be supplied here are a few of the key

responsibilities for the role:

Client Success & Relationship Management

• Act as a primary point of contact for clients, managing enquiries, bookings, and day-to-day support.
  
  

• Build strong client relationships and deliver outstanding service.
  
  

• Understand client requirements and ensure workforce solutions meet demand.
  
  

• Capture feedback, identify opportunities for improvement, and support client retention.
  
  

• Escalate supply challenges and growth opportunities to the Territory Manager.
  
  

Workforce Engagement

• Support healthcare professionals throughout their journey, from onboarding to ongoing engagement.
  
  

• Assist with system access, app usage, compliance, and training requirements.
  
  

• Maintain regular communication to increase workforce availability and engagement.
  
  

• Proactively support utilisation, helping maximise shift uptake and workforce activity.
  
  

Bookings & Scheduling

• Coordinate shift bookings to meet client requirements efficiently and effectively.
  
  

• Match workforce availability to client demand, ensuring high fill rates and service continuity.
  
  

• Resolve scheduling issues and last-minute changes quickly and professionally.
  
  

• Maintain accurate booking and scheduling records in line with company processes.
  
  

Territory Performance

• Use systems and data to monitor activity, prioritise workload, and support decision-making.
  
  

• Contribute to key performance measures including fill rates, workforce utilisation, and client satisfaction.
  
  

• Identify trends, risks, and opportunities within the territory.
  
  

• Work collaboratively with recruitment, bookings, and operations teams to deliver excellent outcomes.
  
  

What we’ll be looking for: (skills, experience + qualifications):

We're

looking for a highly organised and customer-focused individual who thrives in a

busy environment and enjoys building relationships.

You'll bring:

• Experience in a

  coordination, operations, customer service, or workforce planning role

  (healthcare or staffing experience is advantageous).
  
  

• Excellent communication and relationship-building skills.
  
  

• Strong organisational skills with the ability to manage multiple priorities.
  
  

• Confidence using CRM systems, workforce platforms, and digital tools.
  
  

• A proactive, solutions-focused approach to problem-solving.
  
  

• High attention to detail and accuracy.
  
  

• Resilience, adaptability, and the ability to perform under pressure.
  
  

What happens next:

Complete our Smart Application process to self qualify:

To apply for this role, please submit your CV

and complete the short screening questionnaire which will make sure this

opportunity aligns with your experience and expectations and they will help us

review your application more efficiently and ensure we’re a good match for one

another.

To apply and find out more about us click here:https://www.newcrosshealthcare.com/

We look forward to learning more about you!

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at

the heart of our business, seeking to promote fair employment procedures and

practices to ensure equal opportunities for all. We encourage individual

expression in our workplace and are committed to creating an inclusive

environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to

apply in a different format or would like us to make reasonable adjustments to

enable you to apply or attend an interview, please contact us and we will talk

to you about how we can assist.