Job Title: Director of Product and AI

Reporting to: Managing Director

Location: Hybrid – Bristol (or within commutable distance to an office hub)

Salary:Competitive (to be discussed on application)

Contract type: Full time, Permanent Contract

Working Pattern: Core working hours are 9:00am – 5:30pm

Who are we?

At Newcross Healthcare, we’re transforming

healthcare through innovation, technology, and education—driven by our values

of Integrity, Respect, Empathy, and Teamwork.

We combine technology, insight, and human

compassion to empower healthcare professionals and improve outcomes for those

who need care most.

Now, we’re looking for an exceptionalDirector of Product & AI to join our Senior Leadership Team and play a pivotal role in driving our next phase of growth and innovation.

Who are you?

At Newcross Healthcare,

we're on a mission to transform the way healthcare is delivered through

technology, innovation and exceptional customer experience.

We're looking for an experiencedDirector of Product & AI to lead our Product function

and shape the next generation of digital products and AI-enabled services that

upport healthcare professionals, clients and our colleagues.

This is a rare

opportunity to define the product vision for a growing healthcare organisation,

embedding product excellence while driving the intelligent use of AI to improve

customer experience, operational performance and commercial success.

Working as part of the

Senior Leadership Team, you'll influence organisational strategy, work closely

with the Managing Director and Board, and lead a product-led transformation

that delivers measurable business outcomes.

What will you do?

Whilst

a full job description can be supplied, some of the key responsibilities

include:

You'll

own the strategic direction of Product and AI across the organisation, ensuring

our investments create meaningful value for our customers and the business.

Your responsibilities will include:

• Defining and delivering our Product and AI strategy aligned to our business goals.
  
  

• Building and

  leading a high-performing Product function, embedding best practice across

  Product Management and Product Ownership.
  
  

• Creating customer-led product roadmaps that deliver measurable business outcomes.
  
  

• Driving product

  innovation using customer insight, operational feedback and market

  intelligence.
  
  

• Identifying

  opportunities to apply AI, automation and intelligent workflows to improve

  customer experience, productivity and operational efficiency.
  
  

• Leading

  product-led transformation programmes that simplify processes and improve

  the way we work.
  
  

• Working closely

  with Technology, Data and Operational teams to ensure products are

  delivered effectively and adopted successfully.
  
  

• Establishing

  clear governance, prioritisation frameworks and success measures across

  the product portfolio.
  
  

• Using data and

  customer insight to inform investment decisions and continuous

  improvement.
  
  

• Acting as a

  trusted advisor to the Executive Team and Board on Product, AI and digital

  transformation.
  
  

What we're looking for

We're

looking for an inspirational Product leader with a passion for building

products that solve real customer problems and deliver measurable business

value.

You'll bring:

• Significant

  experience leading Product teams within a technology-enabled or digitally

  transforming organisation.
  
  

• A proven track

  record of defining and delivering successful product strategies and

  roadmaps.
  
  

• Experience leading product-led transformation and organisational change.
  
  

• Strong

  experience building and developing Product Managers and creating

  high-performing product teams.
  
  

• The ability to

  identify and apply AI, automation and emerging technologies to improve

  products, services and business performance.
  
  

• A strong

  understanding of customer-centred product development, user experience and

  data-driven decision making.
  
  

• Experience

  partnering with Technology, Engineering and Data teams to successfully

  deliver digital products.
  
  

• Strong

  commercial acumen with the ability to link product investment to

  measurable business outcomes.
  
  

• Excellent

  takeholder management skills, including experience working with Executive

  teams and Boards.
  
  

• Outstanding leadership, communication and influencing skills.
  
  

It would be great if you also have experience in:

• Healthcare, workforce management, staffing or other regulated sectors.
  
  

• SaaS or digital platforms.
  
  

• CRM, workflow management or operational systems.
  
  

• AI, intelligent automation, predictive analytics or conversational AI.
  
  

• Customer experience or service transformation.
  
  

Why join Newcross?

At

Newcross Healthcare, you'll have the opportunity to make a genuine impact on

people's lives while helping shape the future of healthcare.

You'll

join a collaborative and ambitious leadership team that values innovation,

continuous improvement and customer focus. You'll have the autonomy to shape

our Product strategy, champion AI innovation and lead transformational change

across the organisation.

If

you're excited by the opportunity to build outstanding products, harness the

potential of AI and deliver meaningful improvements for healthcare

professionals and customers, we'd love to hear from you.

Apply today and help us redefine the future of care.

What happens next:

Complete our Smart Application process to self qualify:

To apply for this role, please submit your CV

and complete the short screening questionnaire which will make sure this

opportunity aligns with your experience and expectations and they will help us

review your application more efficiently.

To apply and find out more about us click here:https://www.newcrosshealthcare.com/

We look forward to learning more about you!

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at

the heart of our business, seeking to promote fair employment procedures and

practices to ensure equal opportunities for all.

If you have a disability and would prefer to

apply in a different format or would like us to make reasonable adjustments to

enable you to apply or attend an interview, please contact us and we will talk

to you about how we can assist.