There's a question that doesn't get asked often enough when commissioning or placing complex care: who actually delivers your staff training — and what happens between courses? 

For many providers, the answer involves external trainers, annual refreshers, and a certificate filed away somewhere. That model has its place. But for people with complex mental health needs and behaviours of concern, it often isn't enough. 

The difference in-house trainers make 

When physical intervention and prevention training  is delivered externally, it's necessarily generic. Trainers work from a standard curriculum, without detailed knowledge of the specific clients, environments, or dynamics that your care team encounters day to day. 

In-house trainers change that entirely. They know the clients. They understand the individual triggers, communication styles, and environmental factors that shape how a behaviour presents — and how a team should respond. Training isn't a one-size-fits-all course delivered to a room full of strangers. It's tailored, ongoing, and directly connected to the real situations carers face. 

At Newcross Community Care, we have trainers accredited by NAPPI UK embedded in our regional teams across the country — each one responsible for training, certifying, and continuously developing the care staff they work alongside. 

Competency doesn't stop at certification 

One of the most important things an in-house accredited trainer provides is continuity of assessment. External courses certify a carer at a point in time. An embedded trainer can conduct regular competency checks, identify gaps early, and provide immediate support when a carer encounters something challenging. 

In home care — where a carer might be alone with a complex client and needs to make fast, high-stakes decisions — that ongoing support isn't a luxury. It's a clinical governance issue. 

Meet Elison Thome 

Elison Thome is one of our physical intervention trainers, accredited by NAPPI UK and working as part of our team to train and certify care staff in his region. He was recently recognised as a finalist for the Dorset Care Association-  Excellence in Social Care Training Award — an acknowledgement of the standard he brings to this work and the difference it makes for the people our teams support. 

Elison's approach reflects what we look for across all of our trainers: person-centred, evidence-based, and focused on building genuine confidence and capability in care staff — not just compliance. 

What this means for complex placements 

For case managers and commissioners placing individuals with behaviours of concern, in-house accredited trainers mean you can ask detailed questions and get detailed answers. You can expect carers who have been assessed against the specific needs of your client — not just signed off on a generic course. And you can expect a provider who treats physicalintervention and prevention training  as a living, evolving part of clinical governance — not an annual admin task. 

That's the standard we hold ourselves to at Newcross Community Care, wherever in the country your client is based. 

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