Newcross are recruiting for ambitious and energetic Shift Leaders who are ready to step up, take charge and make every shift a success! This is your chance to lead from the front, inspire your team, and deliver outstanding results in a fast-paced, people-focused role. 

If you thrive under pressure, love motivating others, and want to be part of a company that celebrates your success, then this is the opportunity you’ve been waiting for! Apply today! 

Job Title:                Regional Operations Shift Leader              

Reporting to:         Regional Operations Booking Manager

Location:                Hybrid – Bristol Hub

Salary:                    £30,000 pro rata 

Hours:                     25.5 hours per week (Must be able to work a mix of evening from 5:30pm – 10:00pm and weekends 6am – 10pm) 

Who are we? 

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.  

At Newcross, we are passionate about helping our colleagues realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare. 

The Role 

As a Shift Leader, you’ll be at the heart of our Regional Operations – guiding, inspiring, and empowering your team to succeed. You’ll play a key role in delivering exceptional service to our clients and workforce, all while fostering a high-energy, high-performance culture. 

What You’ll Be Doing 

·       Leading, managing and motivating colleagues to achieve excellence.

·       Driving performance through league tables, reports, coaching, and recognition.

·       Promoting team spirit while setting clear, measurable goals.

·       Managing attendance, absence and compliance with business policies.

·       Handling escalations and complex cases with a proactive, solution-focused approach.

·       Working collaboratively with Regional Directors and Managers to keep our service world-class.

·       Stepping in as a Regional Operations Executive (ROE) when needed, ensuring seamless service delivery. 

What We’re Looking For 

·       A natural motivator with proven team management experience (ideally in a contact centre).

·       Someone with a proactive mindset who thrives under pressure.

·       Excellent communication and customer service skills.

·       Strong problem-solving and multitasking abilities.

·       A team player who inspires others and celebrates success.

·       Flexible to work weekends and bank holidays.

·       Bonus points for healthcare knowledge! 

Why Join Us? 

This isn’t just a job – it’s a chance to lead from the front, build a thriving team, and be part of a company that puts people at the heart of everything we do. You’ll gain hands-on leadership experience, develop your skills, and make a genuine impact on the lives of both our workforce and clients. 

If you’re ready to take charge, inspire, and deliver excellence, we want to hear from you! 

Equality, diversity and inclusion: 

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute. 

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.