At Newcross Healthcare, we regularly assess and review our operations to ensure we're delivering the best service that we can. This rigorous approach has meant we have received awards and accreditations in several areas of our business, helping us to reach our fundamental aim to be number one when it comes to providing a truly human approach to healthcare.
Nothing matters more to us than the continued delivery of high quality service to both employees and clients. We operate an internal quality management system, which was first accredited to ISO 9000 in 1998. As we expand, our policies and systems continue to grow with us and reflect our focus on the quality of our service.
The quality management system for the provision of nursing and care staff includes:
Quality policy and quality manual, dedicated internet with policy and guidance sections
Complaints management system
Clearly defined recruitment policy and process
Staff performance management processes (at all levels)
Internal audit process
Monthly quality assurance analysis
Identifying staff development and training
Review and analysis of service user and patient feedback
We pride ourselves on our bespoke systems and innovative technology which enable us to deliver a first class service. The ISO 27001 recognises the robust security of our systems and data protection processes.
We take our responsibility to the environment very seriously and try to reduce our environmental impact at every available opportunity. Operating an effective environmental management policy has enabled us to achieve the International Standard in Environmental Management, the ISO 14001 award.
This internationally recognised standard in environmental management is the result of business-wide dedication to acting in an environmentally conscious manner in all aspects of our operation. This could be from something as simple as making sure lights and heating are turned off when not needed, through to sourcing our paper supplies from sustainably managed sources.
The objectives of our environmental management policy are to:
Assess and regularly re-assess the environmental effects of our organisation’s activities
Train employees in environmental issues
Minimise the production of waste
Minimise material wastage
Minimise energy wastage
Promote the use of recyclable and renewable materials
Reduce and/or limit the production of pollutants to water, land and air
Control noise emissions from operations
Minimise the risk to the general public and employees from operations and activities undertaken by the organisation
Investors in People
We first achieved the Investors in People standard in 2001, and since then have continued to grow and excel in many of the required areas. In the most recent inspection, held in May 2017, Newcross achieved a silver accreditation for the first time and received praise for:
The supportive, open and approachable style of the directors
The commitment of the staff team to the success of the company, particularly in relation to delivering targets and ensuring that the best possible care is provided
The pride that staff have in the reputation of the company
The Scottish Qualifications Authority, or SQA, is a public body sponsored by the Scottish Government responsible for the development, accreditation, assessment and certification of qualifications.
Unlike other bodies, the SQA is not paid to provide accreditation – organisations must complete a rigorous application process which involves scrutiny of quality assurance, tutorial and marking procedures, and many other aspects before earning the right to be known as an SQA Approved Centre.
This means that when you train with the GCTC, you can be assured that all aspects of our training delivery meet the high standards required under the SQA.
We are proud to be one of the companies approved to offer SQA qualifications.
CPD stands for Continuing Professional Development and is the term used to describe the learning activities professionals engage in to develop and enhance their abilities.
A structured, practical and methodical approach to learning helps employers across industries to retain key staff and develop the skills & knowledge in their organisations to maintain a sustainable and competitive advantage.
Engaging in Continuing Professional Development ensures that both academic and practical qualifications do not become out-dated or obsolete; allowing individuals to continually ‘up skill’ or ‘re-skill’ regardless of occupation, age or educational level.
Skills for care endorsed
Skills for Care endorsement is a bespoke quality mark given to the best learning and development providers within the adult social care sector. It helps employers to easily identify high quality training providers without the need to search through the minefield of existing providers.
To become endorsed you must be able to clearly evidence that the training you have delivered has made a significant difference, not only to the learner but also to the person accessing care and support.
Association of employment and learning providers
AELP represents the interests of an extensive number of organisations that deliver apprenticeships, employability support and vocational learning. AELPs main purpose is to lobby for government funded skills and employment programmes that increase workforce productivity and improve social mobility.
Newcross is one the members who help to deliver skills and employment programmes for over 70% of apprenticeships in England.
City & Guild Member
The Group's purpose is the same today as it was 140 years ago - to help people, organisations and economies develop their skills for growth.
The City & Guilds Group is a global leader in skills development, Newcross works to help individuals achieve their potential through work-based learning.